Huntington Bank

Brent R 

on BBB

2 years ago

This bank has terrible service and no respect for customers . They love to hold your money for you and not let you access it. Money disappears and reappears in your account. And never deposit a check from someone as i did. Now my account is locked and nobody seems to be able to give you a straight answer. They even hold money orders that are deposited. 

Joan B 

on BBB

2 years ago

I have been a customer more than 30 years cashed in savings bonds February 2022 it is now February 2023 never received a 1099 all I have gotten is a run around and rudeness !!! What a joke of a company !! Many more issues but this is pretty stressful and a huge problem right now !!! Rarely can you actually talk to an actual person !!!! 

Brent R 

on BBB

2 years ago

I deposited a check which they flagged as altered for some reason. Nobody there knows why. The check writers bank doesnt know why. They locked my account. Again nobody can explain anything. I would definitely avoid this bank. They have been nothing but problems since opening an account. 

Gina F 

on BBB

2 years ago

IRS refund direct deposited into my checking account and somewhere along the way the routing number gets changed, and the zero gets left off at the beginning of the routing number as well. This has happened for several years and the IRS, blames Huntington and Huntington blames the IRS. I speak to the IRS first and they confirmed that my routing number and account number are positively correct on my tax forms, and that is where they sent my refund. After many calls to Huntington Banks outsourced customer call centers I finall... read more

Tom B 

on BBB

2 years ago

Their credit card reward program did not give me points as it promised. I spoke with customer service several times for 3 weeks about it, but they failed to solve the problem. While the rep recognized the error, no correction was made, and she told me there would be a follow up call, which I have never received. I have been patient, but by now realized they probably have no intention to give me missing points. The bank does not meet the industry standard, especially customer service. It seems the bank spend so much on advert... read more

Brittney C 

on BBB

2 years ago

I’ve had Huntington for 18 years and have never had any issues. I am the primary account holder and had my sister on the account as well. My sister recently had a dispute and was told not to put money into the account, as the dispute would be taken care of, which it was. She had overdrafted her account a few times but always took care of it. I went to use my debit card and was declined. I called Huntington and was told that my account is being forced close and they didn’t have a reason. They also, by contract, did not have t... read more

Shane F 

on BBB

2 years ago

Huntington Bank offered me a standby cash line of credit, which I took by applying. At first I was happy with the standby cash line of credit, after a while I became unhappy with the standby cash line of credit. Huntington Bank started to change the terms of the standby cash line credit that they give me every month, and are still change the terms all the time. When I used the standby cash line credit, two times after using it, and have paid it back in full on time not miss a payment at all. I got a e-mail message that I hav... read more

Shantana J. 

on BBB

2 years ago

I don’t understand banks in this day and age & if I can rate this bank a negative 10 stars, I would. Huntington is one is would NEVER recommend. Long story short, I opened up a new account and deposited a check all for them to tell me that the check i received from my employer is placed on a hold for a WEEK? I can see a couple of business days like any other bank but a WEEK? Customer service was NO help and I was treated as if I was committing fraud. Please do not bank with them. 

Dyan D. 

on BBB

2 years ago

We do not have any accounts,Thank God, with this institution, but we had a vehicle loan. The only thing this Bank did was send a payment book. We had no access to the loan account online or through mail. We were never sent any statements in the 6 years we had the account. When we places calls to them we had numerous responses to our questions. The left hand has no idea what the right hand is doing in this institution. We were wondering if these people actually work there. Does anyone actually work there? ?? I would not recom... read more