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Human Interest
- Finance
- San Francisco, CA
About this business
Location details
655 Montgomery St #1800, San Francisco, CA, 94111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted a request to rebalance my stock over a month ago and it still hasn't happened. I submitted a request to their support team weeks ago and even though they were initially responsive, they haven't been able to help me, and more recently their support team has stopped giving me any information about my request, to the point where I'm guessing they are just hoping I forget about my request.
Business response:
Hi *****, Thank you for taking the time to reach out and provide feedback. We sincerely apologize for the experience you had with your rebalance request. Our company exists to make it easy to save for your retirement, and it sounds like the experience you’ve had with us fell short of that bar. We understand you connected by phone with our customer success team last week. We will work closely with you to address all of your concerns. Again, we appreciate your feedback and for allowing us to serve your retirement plan. -The Hu... read more
As a plan participant, a former employee of a company using Human Interest for their 401k plan, I found Human Interest to be unacceptably unresponsive, frustratingly unknowledgeable, and strangely lacking in protocols to find correct information. When I was able to communicate with them, I was promised a call back, or email, and never received anything. Later, one week I called everyday, leaving a message, asking for a call back, and never received one. I eventually took to calling every hour until someone finally picked up.... read more
Business response:
Thank you for bringing this to our attention. We know you've been in touch with our team several times as we evaluated various options for accomplishing your goals, while also adhering to the IRS guidelines. Our Director of Customer Success will be reaching out to you shortly to ensure that you have the support you need to execute the plan we've discussed.
Frequently asked questions about Human Interest
How is Human Interest rated?
Human Interest has a 4.3 star rating with 1,566 reviews.
When is Human Interest open?
Human Interest is open now. It will close at 5:00 p.m.
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