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Human Interest
- Finance
- San Francisco, CA
About this business
Specialties: Previously, only large companies offered employee retirement plans, leaving more than half of all working Americans without a path to a secure financial future. We believe that a path to financial independence should be accessible to people in all lines of work. Here are the big things we've done to shake things up in the retirement industry: -eliminated all 401(k) transactions fees for companies and their employees; -made it so easy to start saving that we see 2x the average industry participation rate -helped ... read more
Location details
655 Montgomery St #1800, San Francisco, CA, 94111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I exceeded my contribution and after 4 months of ongoing emails, they still have not refunded me. Last I heard from them was 2 months ago when they said my request has been sent for processing. I checked back in 2 weeks ago and support said she sent a note to the processing team. No update from that. Where is my money? They better be paying me interest for holding my money. I've let our HR team know that this company takes our money which causes significant employee distress.
Business response:
2 weeks later, still absolutely nothing, this company is a scam and will be reported to the financial protection bureau
Just the absolute worst company you could use for your employees retirement planning. Zero customer service, they'll answer the phones (but not the emails) and tell you they'll call you back but never do. Can't escalate me to a manager even after asking for it. When it comes time, it takes months and months to get your own money transferred or out . If they can even accommodate it. You are at the mercy of a support team that can't find or access the right systems to get you updates on your transfer. Literally the worst exper... read more
Business response:
Hi ***,We appreciate you taking the time to leave your feedback, and we are sorry to learn about the concerns surrounding your distribution.Our recordkeeping team has confirmed that a calculation of gains has been completed for your delayed distribution, and will be restored to your account by the end of this week. Once restored, an additional distribution will be processed. One of our Customer Advocacy Specialists will continue to update you on the process.We appreciate your patience and look forward to providing you with t... read more
HORRIBLE. Stay away. I am the company owner and decided to switch out existing 401K plan to HI. What a huge mistake. It has been nothing but problems and issues since we started. And to make matters worse, they didnt complete the transfer from our original 401K plan, started theres and started withdrawing funds. We stopped it before they could take out anymore, but it has been since April that we have been trying to get our funds back. Every month they are charging us a monthly service fee even though the account should not ... read more
Business response:
Hi ******, Thank you for taking the time to detail your concerns. We can confirm that your plan has successfully deconverted as of *****, and **************** is currently reviewing all outstanding invoices in consideration of potential refunds. We appreciate your patience, and once the review is finalized, your Client Relationship Manager will be reaching out to address your remaining concerns.
I retired on 7.15.22. I will be requesting a 401k rollover. In their web portal it says that they can only mail your check to you via ***** They do not offer either certified or registered mail. I find this extremely concerning and disturbing that they send paper checks without sending them via certified or registered mail. As others have said, the just say this is our process.I spoke to a supervisor about this, and she told me the same thing as the customer service agent. We don't send checks certified or registered. "This ... read more
Business response:
Hi ****, Congratulations on retiring! We hope you enjoy your days relaxing however you see fit! Thank you for taking the time to provide us with your feedback. Feedback like yours helps Human Interest to continue growing and to continue striving towards innovation. It is correct that our current process is to mail a check via standard **** mail. This is a common practice in the 401(k) industry, but we hear your concerns. If a distribution is the full account balance we also offer the option to send the funds via ACH. This fe... read more
***HORRIBLE SERVICE !!!! SCAM!!!!***I am currently employed with a firm that provides 401K Services through Human Interest. I have been automatically contributing towards my 401 K utilizing the Human Interest platform for over a year now. In 02/22/2022, I initiated a 401K rollover from my previous employers (two employers to be precise) to Human Interest. However after several emails, phone calls my issue has still been unresolved as of 07/05/2022. As a roll over process, I followed the exact process to get a check from my p... read more
Business response:
Hi ******, Thank you for reaching out about your concerns with Human Interest and the process of an incoming account rollover. It is the custodian's process to cash the checks as soon as they are received so the check can clear and the funds can be applied to the participant's account as soon as possible. In some cases, the checks do not include enough account information to locate who the participant is in order to successfully apply the funds to the participant's account. In these cases, the funds are often returned to the... read more
Human interest is a total scam player in the 401k space! It takes six weeks to rollover, this is our process. Its been over six weeks to rollover no check in site and lost $2k. Total scam! There should be a class action lawsuit soon, or banking regulators involved. Evil company! They purposely delay funds.
Business response:
*****************, Thank you for your feedback regarding your delayed roll over distribution. After reviewing your account we do see that the company sponsoring your 401k account is in the midst of a plan termination, which temporarily halts the distribution of funds until compliance testing has been completed. We see that compliance testing has been completed and your distribution is currently being processed. We apologize for any inconvenience this may have caused you and have expedited the processing of the distribution o... read more
They told me it would take about 4 weeks to receive a disbursement. Its now been over 12 weeks. No sign of my money, no explanation, zero remorse, zero effort to resolve the issue. One of the worst and most stressful experiences of my life. It brings me to tears how awful my experience with this company has been.
Business response:
Hi Meggan,We apologize that you haven't received the service that we strive to provide to all of our customers. We've reviewed the history of your plan and see that an agent has been in contact with you throughout this process. We are showing that your funds were sent via **** standard mail, which can take 2-4 weeks for delivery. Please reach out to our support team if you do not receive the funds in that time frame.
My complaint is the same as some of the others that I've read in regards to cancelling the service. They never return calls or emails. Its very frustrating. They make it very easy to sign up with their program. They will get your checking account information and make it very difficult to stop payments from being taken out of your account. Be very careful of this company. SO AGAIN. I WILL GO ON RECORD. "WE WISH TO TERMINATE YOUR SERVICE IMMEDIATELY"
Human Interest is taking over 14 business days to remove our employees 401K contributions and investing the funds appropriately. When we reach out to customer service with this complaint, we are told that someone will get back with us in three business days. And then... at two or three days.... we are told this issue is being sent to xyz. Seriously? So... what happened? You lost the ability to invest my funds on a timely basis. You don't have enough trained staff, you don't have an automated system that takes care of this? O... read more
Business response:
Hi ******, We are sorry to hear you had a negative experience with Human Interest; this is not something we want to have happen with our company. We are currently showing that the contributions have been processed as of March 1st. We are using this feedback to help streamline our processes moving forward so that you and other clients wont have this experience in the future. We apologize for any inconvenience this may have caused and appreciate your business with us.
Frequently asked questions about Human Interest
How is Human Interest rated?
Human Interest has a 4.3 star rating with 1,556 reviews.
When is Human Interest open?
Human Interest is open now. It will close at 5:00 p.m.
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