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Human Interest
- Finance
- San Francisco, CA
About this business
Specialties: Previously, only large companies offered employee retirement plans, leaving more than half of all working Americans without a path to a secure financial future. We believe that a path to financial independence should be accessible to people in all lines of work. Here are the big things we've done to shake things up in the retirement industry: -eliminated all 401(k) transactions fees for companies and their employees; -made it so easy to start saving that we see 2x the average industry participation rate -helped ... read more
Location details
655 Montgomery St #1800, San Francisco, CA, 94111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They personally have lost one of my 401k contributions, and blamed it on a bug. Pretty sure a company with $300M+ in funding should do better.
Business response:
Hi *****, We are sorry to hear you had a negative experience with Human Interest; this is not something we want to have happen with our company. It looks like a systemic error was preventing your contribution from showing on your user dashboard, however this issue has since been resolved and the contribution is now displaying properly. We apologize for any inconvenience this may have caused you and will be using this feedback to provide a better experience for our customers in the future.
This is the worst 401K company i had in my career. I wish my job never got these guys! I started my 401K distribution on october 22nd to receive funds and til this day 11/12/21 i still haven't receive anything. To much missed emails, not getting back to me in a timely manner. **************** telling me wrong information etc.For the last 3 weeks there have been TONS of misunderstanding with them sending me forms, emailed 10 times and called 5 times and were still only half way trying to get my loan processed.Word of caution.... read more
Business response:
Hi *****, On 10/21 you reached out to Human Interest to ask about the process of requesting a loan from your 401k. We provided you with instructions regarding how to submit the request and basic requirements for approval. You then returned the signed loan application on the same date. Regrettably, we did not inform you that you put your name in the section where the last four numbers of your social security number should have been until 11/10. You were then informed that you would need to fill out a new application. We recei... read more
Human Interest seems completely unable to rollover my 401k. Initially they told me it would take 2-3 weeks. We are not approaching 90 days and it is still not moved. Similar to ******* review, they are claiming an "engineering issue". When I tried to press and understand what the issue is specifically, they are unable to articulate it. They say that they are working on this and apologize for the delay. I don't care about apologies I just want the money transferred. They always took days to weeks to deposit money in my accoun... read more
Business response:
*************** presents valid concerns regarding the timeline to receive his distribution. Human Interest was able to review the issues blocking the distribution from being released, and *************** will receive his distribution within the next two weeks.
Terrible experience when initiating a rollover. Human Interest was the 401(k) provider for my previous company. I left my previous employer on March 5th, and requested that my 401(k) be rolled over into my new account when I started a new job in April. It is now August and an "engineering issue" has prevented the money from being rolled over into my new account. I spent a lot of time on the phone with them in the beginning to even initiate the rollover, which they did not seem to have a set process for. I spoke to multiple r... read more
I can't even give them a review. They made it very difficult to get my funds and delayed, stalled so much that I had to borrow money. Terrible company!
Business response:
Mr. Isaac was provided a timeframe of 3-4 weeks after receipt of the proper documentation to receive the requested funds for Hardship Distribution. The funds were dispersed and received by the participant within 12 business days. Hardship Distribution timelines are projected to be 3-4 weeks due to volume of requests received as well as time allowed for trades and processing.
IF I COULD I WOULD GIVE THEM 1/4 STAR. THEY HAVE HAD MY MONEY SINCE FEBRUARY WITH A BLACKOUT DATE ENDING 4/22/21. THEY PUSHED THE BLACKOUT DATE THREE TIMES!!!! SERIOUSLY!!!! WHO TAKES YOUR MONEY AND WONT LET YOU GET TO IT. WORST EXPERIENCE I HAVE EVER HAD. I NEVER HAD ANY ISSUES WITH ADP
If I could leave 0 stars I would. It's been a complete nightmare working with this company. We've been having issues since implementation (July of 2020) and were told they'd be fixed in January 2021. Still not fixed. No one answers emails, no one will fix the issues. I can't even get managers to respond to emails, it's such a joke. My employees request fund changes, 2-3 days pass and nothing changes and no one answers emails as to why. It took 6 months to see these changes last time. I cannot wait to leave them and tell ever... read more
Business response:
Hi ******, we regret that you’ve had a poor experience with our platform. Please accept our sincere apology on behalf of our team. We will continue to work with you on any issues you have been experiencing so that we may not only resolve them, but provide you with the great service you should expect as a valued customer of Human Interest.Thank you for your feedback. -The Human Interest Team
Human Interest is one of the most unprofessional and incompetent businesses with which I have had the misfortune of dealing. They fraudulently withdrew almost $10,000 from our business bank account and have yet to return it.
Business response:
Hi *********. We’re sorry for the inconvenience you experienced. Our records show this issue has been fully resolved but please feel free to reach out to our support team if you need further assistance. -The Human Interest Team
I submitted a request to rebalance my stock over a month ago and it still hasn't happened. I submitted a request to their support team weeks ago and even though they were initially responsive, they haven't been able to help me, and more recently their support team has stopped giving me any information about my request, to the point where I'm guessing they are just hoping I forget about my request.
Business response:
Hi *****, Thank you for taking the time to reach out and provide feedback. We sincerely apologize for the experience you had with your rebalance request. Our company exists to make it easy to save for your retirement, and it sounds like the experience you’ve had with us fell short of that bar. We understand you connected by phone with our customer success team last week. We will work closely with you to address all of your concerns. Again, we appreciate your feedback and for allowing us to serve your retirement plan. -The Hu... read more
Frequently asked questions about Human Interest
How is Human Interest rated?
Human Interest has a 4.3 star rating with 1,556 reviews.
When is Human Interest open?
Human Interest is closed now. It will open tomorrow at 9:00 a.m.
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