Hub Madison

Jeffrey B 

on BBB

4 years ago

If I could give 0 stars I would !!! I had the worst experience with this community and the very rude, disrespectful unwilling to help people who they have "managing" the property *EXCEPT VALEETA SHES AMAZING AND SHOULD BE MANAGING*. I moved out in the mist of this community switching property management companies for the 2-3rd time that year, I completed two walk throughs turned in all my keys signed papers and was told I'd receive $175 back by mail to my new address which I also left with them, a year later they now have ne... read more

Elizabeth B 

on BBB

4 years ago

AWFUL AWFUL OWNERSHIP!! Totally disappointed in this complex (Avana Desert View). Everything is decent until move out. I completed paperwork per their request for move out. They did not send out my final invoice to the address I provided and they are now demanding payment when they are in violation. Don’t rent here or anywhere where Greystar is the owners. Too bad because their onsite staff is very friendly. 

Robert F 

on BBB

4 years ago

These people must be crooks of some kind. I live in Houston and am at a loss as to Who these clowns are. I received a negative credit report and it had my info correct on it showing I lived in MidTown during 2018. I last lived in MidTown in 1998!!!! My only guess is they somehow got a hold of the old info. They have a judgement against me now I am just finding out about for $9000! Yes, I will fight it and them. What scum sucking pigs they are. 

Shristi D 

on BBB

4 years ago

As alleged in the class action lawsuit, Zeff v. Greystar Real Estate Partners, LLC, "Greystar, the largest owner and operator of apartments in the U.S. and second-largest owner and operator of student housing, takes advantage of the “power imbalance” that exists between it and tenants by assessing illegal late fees, utility fees, utility “administration” fees, and other unlawful charges and penalties in order to “squeeze all it can” from renters." More specifically, in my experience, the winter storm left our unit at Northsh... read more

non-applicable n 

on BBB

4 years ago

I am filing a complaint against a Greystar affiliated property because my significant other and I were denied our application with no valid reasoning as to why. We have been trying to move in 2 weeks prior and were denied because we had outstanding balances on previous properties however paid the other property balances and submitted appropriate documentation stating that we did. Then we were told basically that is not good enough so we changed applicants so we could qualify afterwards were told we need to downgrade units be... read more

Jennifer S 

on BBB

4 years ago

I wouldn't even give this company or higher management even one star. My daughter has leased from ***************** in Tucson, AZ for two years. My daughter wanted to move out and sublet her lease mid year. We found a person to take over said lease and she has a dog. My daughters current roommates complained because they didn't want a new roommate and claimed they had a dog allergy. (They all have dogs at home). One girl had a doctors note proving she had an allergy so we lost our sublet. A week after turning away our sublet... read more

Hani j 

on BBB

4 years ago

I wanted so badly to love living in this building. I love my unit. I'm on the top floor, I only have a neighbor on one side, I face into a quiet part of the community. This is about all I enjoy about living here. COVID has led to all of the amenities being closed, this has been the way things are since moving in here. The pool was fully open but closed in accordance with the most recent regional stay at home order, it is what it is I guess. The gym is still not open, even at limited capacity, despite orange county seeming to... read more

Mathew 

on BBB

4 years ago

Don't let the glitz and glamour of a new building fool you, for the price Broadstone Arden is not a "luxury" building. While the amenities are luxurious, the availability is limited. Most amenities on the Broadstone Arden are only open from 9AM to 6:30PM on weekdays and 9AM to 5:30PM on the weekends, with limited availability at each time slot, on a reservation basis only. Greystar does offer community events, where space is limited. The most recent Cooking Event sold out in less than 30 minutes. When my girlfriend reached o... read more

Makenzie P. 

on BBB

4 years ago

I have only been with this apartment complex since September 2020. Ever since moving in, I have experienced nothing but problems with both my townhome and management. Upon moving in, talking with Daisy, the leasing professional, stated in email there was a utility package that came along with my townhome. Once I was sent the lease to sign, I was reading and that package deal was not listed in my lease. Before signing, I spoke with Daisy and she stated that the utility package was only for apartments, not for townhomes. This ... read more