H&R Block

Michael W 

on BBB

3 years ago

Over priced. Been paying over $300 a year and also paid for their Tax Identity Shield protection. Got my taxes done for under $50 at a reputable provider. TIS recently sent me an email saying my TIS has been verified and my taxes have been submitter. The same day I received 2 more email stating my Federal and State tax submissions have been accepted. The state submission was for ********* and I live in ********. At that time I did not do any 2021 tax submissions.After 6 phone call where each person I spoke to blames someone ... read more

Leonard B 

on BBB

3 years ago

I just hung up the phone with them. Was on hold for the vast majority of time. Talked to one individual for about 60 seconds who had to pass me on to someone who never answered the phone. Still have unresolved questions. Will never use them or their software for anything!! 

Ed L 

on BBB

3 years ago

They had our taxes for over a month and failed to even start them. Even though we checked in with them weekly. 

Tynee M 

on BBB

3 years ago

Worst experience of my life! I paid H And R block $277.00 for them to mess up my federal taxes, and they still took my ******** taxes to pay for my tax prep, when I literally authorized them to take it out my federal taxes that they messed up on! I will never use them again nor will I refer anyone to them, they mess up my federal taxes and Im still be charged $277.00 for their mess up! 

levar k 

on BBB

3 years ago

I had a very bad experience. Where do I start. I used the online tax service and the tax pro disregarded the information that I sent to her. Then the tax pro used the information from a previous tax return not from the tax return I gave her for a direct deposit. What if i did not have access to that account. I will be notifying the BBB. ****** has a 4.8 rating but BBB gives HR Block an F. YELP GIVES 1 STAR. BEWARE!!!!!! 

Crickett D 

on BBB

3 years ago

If i could give 0 stars i would me and my husband have been going to H&R block for going on 12 yrs now. Well now i would never walk into another again nor would i tell someone that is the place to go. Lets start with RUDE lady that did my taxes she treated us like we were less than people. Like p*** on the bottom of her shoes okay well after that. She was telling the man she was training "well they where not a good example"? Ummmm what dose that mean and then well our taxes did not liike correct so we call the **** number fo... read more

Noreen S 

on BBB

3 years ago

You took a $40 voluntary donation to ******** campaign finance on tax returns without taxpayer permission. No option on your website/software to accept or decline. 

Emma A 

on BBB

3 years ago

Had my 2020 taxes prepared there last year. Was told if I bring in a new customer, I would receive $50.00 for each new client, up to six people. I had to create an account and get a code number for that person, which I did. My friend gave the preparer the code, and received a discount on her tax prep. It's now a year later, and after many phone calls, emails, I still have not received the $50.00 as promised. It's not so much the money, but that they are lying to their clients. I would never do business again with them. 

LaKiesha A 

on BBB

3 years ago

H&R Block Is Preying On The Working Poor By Luring Them In To Their Deceptive Ads Of Free Filing, When In Fact, The Filing Isn't Free.Customers Should Not Be FORCED To Pay An Additional $50 At The END Of Their Preparation Process Just Because They Utilized The Savers Credit By Clicking A Box For Retirement When Entering Their Income Information From Their W-2.It Is Highly Likely That H&R Block Is Betting On Customers Not Getting All The Way To The End Just To Give Up Their Ability To ****** Over $50, Even Though They Went Al... read more