H&R Block

Lisa L. 

on BBB

3 years ago

I just completed my taxes online with H&R Block. When reviewing the forms, I noticed that there was a$40 Campaign Finance voluntary contribution on my ************** return. I did not authorize this contribution. I was not asked if I wanted to make this contribution. It just mysteriously showed up on my *** return. Then, I had difficulty even finding the section to correct the issue. When I found it, the field for Campaign Finance contribution was blank. Although blank, I put zeroes in the field, and miraculously the $40 con... read more

Kristy M 

on BBB

3 years ago

H&R Block STOLE my $1,800 economic impact payment and will not return it to me! Called numerous times and spoke to numerous employees. Got transferred back and forth with zero assistance. Finally found one employee who would actually attempt to resolve the situation only to learn that H&R Block changed banks and claims to have no record of where the payment went--even though the *** website clearly shows their bank records. H&R Block STOLE $1,800 from a single mother of 2 during a pandemic!After 10 years of doing my taxes wi... read more

Rori S 

on BBB

3 years ago

Awful! I began filing my return online, free, and before finishing decided I would go in and file so I could get a refund advancement. I made it clear from the moment I sat down that the $3,500 advancement was the only reason I was there and throughout what would be a 3 hour process to do what had taken me a half hour myself online. I was asked what my credit score was and told I was good. I did not wind up getting that money, what I did get was 3 hours wasted by an incompetent tax preparer who was constantly seeking help fr... read more

Holly W 

on BBB

3 years ago

I spent hours trying to get all of ky info correct. I paid 89$ and supposedly had a pro review my taxes. I was sent messages saying she is doing them then they are accepted. Only to have her write me and tell me she had not not done my return for 2021. I am so confused. Does this mean the *** will send them back because there is an error? They do not answer clearly hang ** in you when you call and communicate horribly. This is a train wreck. First time ever using h&block what a disaster. ************************* is the woma... read more

Jennifer D 

on BBB

3 years ago

H&R Block in ****** customer service *****.A man there filed out taxes and put in an amount wrong?When I called the manager she said it was human error.So I paid $399 for a professional tax person to make an human error. 

Kayla H 

on BBB

3 years ago

One comment: They do not know how to file taxes. Besides that, they are rude. When I pointed out THEIR mistakes they told men I was the one that couldnt file taxes. Never again will I waste 400+ to be disrespected and lied to. They screwed me out of $1,100+. I hope they go out of business. Unprofessional. 

Sandy A. 

on BBB

3 years ago

I was due a money back ($50.) for using H&R Block. I have her signing my receipt because she was busy that day and she was going to send it to me. Well that never happened. Her name was *****( I have her card if you need more information). This money back is the only reason I decided to go ahead that day with my taxes. Trying to get someone to help me after that office closed was impossible.i have been quiet so far but if this is not corrected I will post it on every friends site I am on that covers ****s of people. So pleas... read more

Deborah Z 

on BBB

3 years ago

Ive paid for a piece of mind on all of my taxes for the past 10 years. Twice they have refused to honor it. I ended up having to pay for their mistakes. 

Charles M 

on BBB

3 years ago

I have used H&R Block program on my computer for years and up until a few years ago, I had no problem. This year I went on line and ordered and paid for their program and tried to download it only to be told that Safari can not download the program.I tried calling them and had to fight with their computer answering machine for several minutes before finally talking with a human. The lady I spoke with was nice and told me I needed to speak with the ******************* and had me call, the company at the number they give and a... read more