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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Refused payment, misleading, fraudulent customer service, never once told me I had to use their contractors, knew I was using ***********and even gave me the email to email invoice. Told me down to the penny what my refund would be, knowing I had to let them send someone out to install new water heater. Corrupt if you’re asking me my opinion. I was a very good customer for almost 3 years between two and three years they took my money all along. Very sad day in America. When I contacted them after 25 days of not hearing anyth... read more
Business response:
****** thank you for taking the time to share feedback about your experience with the reimbursement request. We see a specialist from the Office of The President has reached out to you about your reimbursement request and they will continue working with you to find a resolution. Have a good day! - Eugene
They came out to repair my Water Heater because my Pilot Light kept going out. I was told that my Water Heater could not be fixed. This was a lie, I found out it was the Thermal Coupler and I had someone else repair my Water Heater. The Representative at Homeserve told me that "they didn't make that part any more for my Water Heater because it was 13 years old." This was a lie. They wanted me to do a side deal with the Plumber and pay him $1,000.00 for a New Water Heater.
Business response:
**** thank you for taking the time to share feedback. We would like to speak to you about this to find out more about what happened with your water heater claim and see if we can assist. A specialist from the Office of The President will reach out to you soon. Have a good day! - Eugene
It was an excellent service. Thank you very much for all your help.
The technicians who completed the job did great and I am thankful for Homeserve and the great customer service they provide!
I had a water leak, called HomeServe and they sent someone out that same morning, had ******** ***call out that afternoon to mark the lines and were back the next morning to fix my water leak. They did a fantastic job and there was no cost to me.
I had Home Serve for a while but this is the first time I used it. The young man, Reid was very professional. I will tell any and everyone to use Home Serve.
It was easy to schedule our appointment and they called and texted to confirm. The plumber arrived as scheduled. He was able to identify the problem and fix it. He was professional and kept us updated on his progress. It took him a few hours out there in the mud and drizzle but he never seemed bothered! He cleaned everything up when he was done. Very positive experience for us!
I Have An Excellent Experience With HomeServe and Ace Mechanical Technician Who Is Very Professional To Resolve The Issue In Timely Manner
Excellent customer service. They were professional, very polite. The work was done in a timely manner. They did a good job of cleaning afterwards.
Business response:
Hello **** thank you for your review. It is wonderful to hear that you had an excellent experience with us and the contractor. Our emergency repair line is available 24/7 should you ever need us. - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
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