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Home Paramount Pest Control
- Pest Control
- Forest Hill, MD
About this business
Location details
2011 Rock Spring Rd, Forest Hill, MD, 21050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My apartment complex, ******* *********** Columbia, allowed Home Paramount Pest Control to set traps in our ceiling which by law should have been checked daily. A technician from Home Paramount also told me the traps should be closed on Fridays so they are not left open during the weekends. This treatment began on Monday, May 3rd and was supposed to last until Friday, May 14th. Home Paramount did not remove, or close the traps, on Friday May 14th and left them open through the weekend. On the morning of Saturday, May 15th an... read more
My 77 year old mother called this company to address some carpenter ants. They told her she had issues everywhere. It ended up being $3400. I got involved, her son, and they agreed to refund $1584. I was told the refund would be processed, but we still haven't received anything and its going on 3 months. How do we get the refund that they said they processed.
Business response:
The refund was submitted for processing on 12/17/2020 to our 3rd party vendor but in researching this request it was determined that for some reason the process was unsuccessful and Home Paramount was not notified of such. The refund request has been resubmitted as of today. Please wait 24-48 hours for processing. If you have any other concerns please contact our Accounts Receivable Department at 888-888-4663. We deeply apologize for this inconvenience and thank you for your patience.
My 77 year old mother called this company to address some carpenter ants. They told her she had issues everywhere. It ended up being $3400. I got involved, her son, and they agreed to refund $1584. I was told the refund would be processed, but we still haven't received anything and its going on 3 months. How do we get the refund that they said they processed.
Business response:
The refund was submitted for processing on 12/17/2020 to our 3rd party vendor but in researching this request it was determined that for some reason the process was unsuccessful and Home Paramount was not notified of such. The refund request has been resubmitted as of today. Please wait 24-48 hours for processing. If you have any other concerns please contact our Accounts Receivable Department at 888-888-4663. We deeply apologize for this inconvenience and thank you for your patience.
Home Paramount misrepresented the financial terms for deferred payment. The damage to my walls has not been repaired and they have failed to respond to voice mail messages and only replied to an email. The branch manager maintains his incorrect version of events. I fell for the mice infestation and signed on for mice removal and new insulation. I understand from other reviews that they frequently pull this scam. I'm embarrassed that i fell for their lies. I'm a 69 year old single woman living alone and trust that people will... read more
Business response:
Home Paramount has received this complaint and will review the account information in an effort to amicably address and resolve customer's concerns. Thank you.
Home Paramount misrepresented the financial terms for deferred payment. The damage to my walls has not been repaired and they have failed to respond to voice mail messages and only replied to an email. The branch manager maintains his incorrect version of events. I fell for the mice infestation and signed on for mice removal and new insulation. I understand from other reviews that they frequently pull this scam. I'm embarrassed that i fell for their lies. I'm a 69 year old single woman living alone and trust that people will... read more
Business response:
Home Paramount has received this complaint and will review the account information in an effort to amicably address and resolve customer's concerns. Thank you.
They added a $600 pest management plan to my contract when I specifically said NO to the pest management plan. Spent 4 months trying to get the $600 removed b/c when they came out to do the service I said no so i never wanted it and it never happened. Make it go away 4 months in, 5 phone calls to the store and 3 calls to Green Sky they removed that fee. 4 months in i start seeing the same activity that i saw when i called them in the 1st place... an Entomologist came out and said it was post powder beatle and NOT termites at... read more
Business response:
Home Paramount is a reputable company and has been family owned and operated for over 80 years. We take pride in servicing our community and am disappointed in reading this review. Home Paramount corporate will look into this matter further and make contact Ms. *******. Thank you.
They added a $600 pest management plan to my contract when I specifically said NO to the pest management plan. Spent 4 months trying to get the $600 removed b/c when they came out to do the service I said no so i never wanted it and it never happened. Make it go away 4 months in, 5 phone calls to the store and 3 calls to Green Sky they removed that fee. 4 months in i start seeing the same activity that i saw when i called them in the 1st place... an Entomologist came out and said it was post powder beatle and NOT termites at... read more
Business response:
Home Paramount is a reputable company and has been family owned and operated for over 80 years. We take pride in servicing our community and am disappointed in reading this review. Home Paramount corporate will look into this matter further and make contact Ms. *******. Thank you.
In my experience with Home Paramount Pest Control theres only 1 thing, (Sandra in store 401), customer service representative. The customer service for this company sucks except for Sandra. I've made numerous appointments with Sandra which fit my schedule and were canceled by someone else without notifying my family of the change after I would sit during the 2 hour window. Every time this happened I would call the main number and asked specifically for Sandra and she would correct the problem even though the damage was done.... read more
In my experience with Home Paramount Pest Control theres only 1 thing, (Sandra in store 401), customer service representative. The customer service for this company sucks except for Sandra. I've made numerous appointments with Sandra which fit my schedule and were canceled by someone else without notifying my family of the change after I would sit during the 2 hour window. Every time this happened I would call the main number and asked specifically for Sandra and she would correct the problem even though the damage was done.... read more
Frequently asked questions about Home Paramount Pest Control
How is Home Paramount Pest Control rated?
Home Paramount Pest Control has a 2.1 star rating with 122 reviews.
When is Home Paramount Pest Control open?
Home Paramount Pest Control is open now. It will close at 5:00 p.m.
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