Home Paramount Pest Control

Brandy H 

on BBB

a year ago

We’ve had the absolute WORST experience with this company in Wilmington, NC that has been going on since July of 2023 and is still not resolved! I could write a book about the numerous unprofessional, rude, and incompetent service techs we’ve interacted with trying to have work done in our crawlspace. They seem to have so much employee turnover and with every new tech who comes out, we have to start over from scratch. You can never get in touch with anyone; no way to directly call the Wilmington office and they refuse to giv... read more

Caroline H 

on BBB

a year ago

I contacted Paramount in May-June 2023 as they had been the provider for biweekly upkeep of the condo I lived in and thought they would be best to address the issues a tenant had described regarding roaches. The tenant ultimately did not reach out to schedule and when I visited my unit it was clear there was a full blown infestation. Initially Al, the project manager was very responsive and helpful in communicating with my tenant and I was confident when I returned I wouldn't have the same issue. When I returned in September... read more

James C 

on BBB

2 years ago

***** ************* was the Pest control company i had. They Closed and turned it over to Home Paramount Pest Control. The last time they come I got a automated call around 6:00 telling me when they are coming. Cant call the office at 6:00pm they are closed. Dont matter if i like the appointment or not they will come. He came and my wife called and told me he was here. I came home and all he did was put out some pellets around the house and he was fixing to leave and charge me for a full service outside. A full service out s... read more

Steve D 

on BBB

2 years ago

I always considered Home Paramount a trusted company and have used the through the years, but with this last episode, they won’t get any ore if my business. I signed a termite agreement that had a 3 day cancellation policy. Within 30 minutes of signing the agreement and after the inspector had left , the technician showed up and started installing the traps. The next morning I decided to use my three day cancel the agreement and wanted them to get the traps. They informed e that the product had been installed and the funds w... read more

Linda B 

on BBB

2 years ago

I have termite stations in the ground around my house. I came home 08/04 to no paper/contact notice that an inspector would be here. I received an email advising of the visit which is fine, However an inspector was here for 11 minutes to inspect 16 stations. As I was weeding my front flower garden today 08/08 and to my surprise 5 of the stations were still under dirt and mulch. They were not inspected at all. I called the office and was told they would be back tomorrow to reinspect the stations. Please reinterate to your fie... read more

Charlie D 

on BBB

2 years ago

I have used Home Paramount Pest Control for years for my termite bating stations. In the last five years, they have never called to schedule the annual inspection. Of course, you must pay upfront and they have no problem sending you a bill. But there is absolutely no follow up. If you don't call, you won't get service. In the last three years after I called to schedule the inspection, there have been problems with the company representative coming out as scheduled, if at all. This year after I paid my bill for the inspection... read more

Amanda N 

on BBB

2 years ago

We utilized their services for the first time today in Gastonia, NC. If you have pets please avoid this service at all costs. The tech advised he had been up all night long attending a concert in Atlanta, GA. He could not tell me how long I needed to prevent my cats to post treats exposure. I explained cat behavior and asked him to please avoid gel baits on counter tops. I stepped away for seconds only to come back in the kitchen and find him applying gel baits along counter tops. I had to ask him to remove them, which he ac... read more

Kenneth A 

on BBB

2 years ago

Paramount Pest Control are liars and charlatans. They attempt to take advantage of their customers by pretending to find "problems" and "infestations" while there is no such issues. I had this verified separately by two other companies. Never use them and I hope someone that actually falls for their lies sues them. 

Selam H 

on BBB

2 years ago

Oh wow, I see other customers have experienced the same thing I experienced. They are truly unprofessional (specifically the Hamilton Branch), lazy, unethical, and more. I do not know even this type of company is even able to exist in the United States, ripping off people promising to do work that they are unable to perform. My contact with them was for bat removal from the attic, attic insulation replacement, and sealing the attic to avoid bats from entering back to the attic. When they replaced the insulation, the dust cov... read more