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Hocon Gas
- Utilities
- Shelton, CT
About this business
History Established in 1952. Hocon Gas Is the oldest family-owned fuel delivery company in the area. Hocon was founded in 1952 by Mike Gable, with the simple philosophy of providing an exceptional energy product and commitment to outstanding customer service. This philosophy still defines Hocon, which is now under the direction of Mike's son, David Gable. Today, Hocon serves thousands of residential and commercial customers in Connecticut, New York and Massachusetts. Throughout the decades, the unflagging desire for excellen... read more
Location details
6 Armstrong Rd, Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Corey from Hocon Gas Guilford serviced my propane fireplace today and was so friendly and knowledgeable. He provided excellent customer service
Switched to Hocon for my propane thanks to one person, Tony the service manager. Tony helped me with some repairs to my very ancient, but very beloved **** range. In the grand scheme of things these were very small jobs but Tony treated me as if I were converting my whole house to propane. By the way, we now are planning to convert the whole house to propane when we do some renovations. Thank you to Tony and his professional crew, Eric and Jake!
Business response:
Thanks for this! We appreciate your comments. Bill C VP Operations.
Switched from ******** to Hocon thanks to Kathie P****** who has been able to set up everything quickly and at a very competitive price. The process was very smooth. Recommend the ******* team!
Business response:
Thanks so much for the nice review. Can you reach out to me at ********************** so I can learn what the words that the BBB blocked are. Bill C VP Operations
Pool Heater Repair Hocon responded quickly to my service call during peak season which was much appreciated. They diagnosed and repaired the issue quickly at an affordable price. I will certainly use them the next time I have an issue.
Business response:
Thanks you very much!
Gary (Sales) and Lour (Service Tech) were awesome! We thought we had a small leak (luckily they didn't); however, they were out in less than an hour and fixed it all up. Very happy with the team! ****
We had a great experience with Hocon they walked us through the process and were there to help every step of the way. Gary was our representative and he went above and beyond. Truly happy with the service.
Business response:
Thanks you very much! Bill C******* VP Operations.
Hocon is amazing. They keep our propane tanks on a regular basis. They are always available for emergency service calls. Ashley in their ******** office is outstanding and very professional! GO HOCON! WDG-*******
Business response:
Thanks you so much it means a lot! Bill C******* V.P. Operations
While the service and propane from Hocon is fine, I have had repeated issues with overcharging. One invoice had billed me over $6.00 per gallon when every other propane company was charging in the low $2.00 per gallon range. When I called to inquire about the high rate, I was advised it was an error and they rebilled at a still high rate, but lower than the initial rate. Subsequent deliveries (I was on the auto delivery plan) were still over double the highest rates available from other providers. I have cancelled my auto de... read more
Business response:
*** ****** we apologize for the situation that you are perceived to be in. Hocon Prices off the EIA state average for propane. The average uses 1000 gallon per year for a baseline. The Average has been anywhere from $2.60 per gallon to $3.00 per gallon for the last year. You use 270 gallons per year. If I sold you gas for the price you seek someone who uses in excess of 1000 gallons would be very upset with me if we gave them the same price that you want. Now that has nothing to do with what others will charge. If they are l... read more
We installed a propane fireplace from Hocon Gas, after a few ‘hiccups’ which we were frustrated with, Gary R******* from the Norwalk office rectified the project. He went above & beyond to make sure were were completely satisfied with everything! 5 stars***** to Gary! We definitely do business with them again.
Frequently asked questions about Hocon Gas
How is Hocon Gas rated?
Hocon Gas has a 3.6 star rating with 78 reviews.
When is Hocon Gas open?
Hocon Gas is open now. It will close at 5:00 p.m.
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