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Hocon Gas
- Utilities
- Shelton, CT
About this business
History Established in 1952. Hocon Gas Is the oldest family-owned fuel delivery company in the area. Hocon was founded in 1952 by Mike Gable, with the simple philosophy of providing an exceptional energy product and commitment to outstanding customer service. This philosophy still defines Hocon, which is now under the direction of Mike's son, David Gable. Today, Hocon serves thousands of residential and commercial customers in Connecticut, New York and Massachusetts. Throughout the decades, the unflagging desire for excellen... read more
Location details
6 Armstrong Rd, Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have learned to rely on Hocon Gas as our supplier. They are consistently on time and their employees are friendly and helpful. *** * ****** *****
Their prices are horrible. They were charging me $5.38 a gallon. I called to inquire about it and said that was the rate. I informed them that I would be switching companies and they lowered it a little I think it was less a dollar so I'm still paying $4.50 a gallon. They also put a tank fill lock on my tank due to a dispute with my neighbor downstairs as well. He has since switched to a new company and I'm going to be doing the same. Why would I stay with them if I can get my propane from another place for $2.00 a gallon? I... read more
I find the people easy to deal with and they are quite responsible to my needs. They are also interactive to ensure I am getting the best service.
Good local provider of propane and gas-related appliances. They arrive promptly and keep the tanks full. Pricing is not too bad for this area.
They charged me $4.98 a gallon A 30% increase in 2 months. Just as a reference, Forbes fuel which is one town away is charging $1.95 a gallon. I'm filing a complaint with the state as well
On November 12, 2024 HOCON charged a unit price of $2.39 per gallon. As of 12/21/24 we received service three days earlier than the scheduled service date at a unit price of $4.58-- a nearly 91% increase in less than a month without notifying us of the increase. According to the state of CT increases of this measure and time frame can be considered price gauging. According to the US energy information administration the current market rate in CT is $2.3-$3.8 with residential rates falling around $2.3-$3.4. Do your costumers ... read more
Hi there, HOCON has been unable to resolve our billing issue or over a month. They prematurely charged us for tanks. We started our account when into our home in January 2024. They charged us in November 2024 instead of January 2025. We've asked for a reimbursement and after speaking with Tony and Melissa, we still have not seen a reimbursement. In addition they are charging for tank when many other companies are not. I will pull our account should we not receive immediate remediation by Monday December 9th. This is unaccept... read more
Business response:
It does appear that the tank lease fee was billed out on 10/31/2024, however, it was credited back to the account on 11/1/2024. There was an ACH payment made on 11/5/2024, leaving a balance equal to the lease fee. However, on 11/12 an additional delivery was made to the tank using the credit balance that had been placed on the account at time of delivery. The current credit balance on the account is $15.41, resulting in no payment due, but will be utilized towards the next delivery the customer receives. We apologize that th... read more
They are the worst. I encourage everyone to start filing police complaints.
Business response:
Good afternoon, we are sorry that you feel you did not have a good experience with our company. We strive to provide superior customer service, but understand that sometimes we do not meet everyone's expectations. We are having difficulty finding your customer account in our system and want to learn how we can rectify any issues you had. Based on the zip code you have provided, please reach out to our branch manager at 203-754-7601 to discuss your issues in detail.
Hocon was good the first year, but now just awful. We prepay for propane and they do not deliver until we call several times. We are totally dissatisfied, and we have tried to speak with someone at their office but they simply do not care about the customer. Once they get the money, you are of no importance.
Frequently asked questions about Hocon Gas
How is Hocon Gas rated?
Hocon Gas has a 3.6 star rating with 82 reviews.
When is Hocon Gas open?
Hocon Gas is open now. It will close at 5:00 p.m.
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