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Hilton Atlanta
- Hotels
- Atlanta, GA
About this business
Location details
255 Courtland Street Northeast, Atlanta, GA, 30303, United States
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We were here a week and treated great by everyone we dealt with. Nice rooms. Good location.
Business response:
Thanks for staying with us during your visit to Atlanta, Carolyn! It sounds like you had a wonderful trip, and we hope to have you back if you're ever in the area again. -Michael Fletcher, Director of Sales & Marketing
The rooms are very clean. The service has been excellent. The view from our room is incredible. I'm so glad. I was scared after reading the reviews. I Don't understand what happened with some of the guests that gave 1 ratings. I'm very satisfied with my stay here so far. I will stay here again.
Location was great for us, we were in town for Walker stalker convention, rooms an hotel in general were clean, and 2 out of 4 staff members I dealt with were genuinely nice. That is what my 3 stars are for. Booked king room, confirmed it with early check in. Was given 2 doubles and told there would be up charge to change. Also my reservation somehow had another mans name on the reservation along with my husband. My name was not even though I booked the room. First room someone was in the bathroom when we entered it. Second ... read more
Business response:
It sounds like there were several mix-ups on our end with your reservation, Caryn, and I sincerely apologize for any frustration that you were caused as a result. We do our best to make every guest's stay as easy and comfortable as possible, and I'm sorry for the disturbances you were caused. What you've described isn't reflective of the standard to which we hold ourselves, and I apologize for dropping the ball. If you'd be open to it, I'd love a second chance to show you the top rate service that I know we're capable of pro... read more
Friends of ours had to leave early and Hilton refused to cancel reservation or just charge a small fee. Not southerrn hospitality at all. We will not be staying here again!!!!!
Business response:
We do our best to provide each guest with the best service and hospitality possible, but we have very little wiggle room when it comes to our hotel cancellation policy. That being said, I can totally understand why it would have been frustrating for your friends if we were unable to change their reservation due to an early departure. If they have any questions about the reservation or would like to further discuss their experience, I would encourage them to reach out to us directly -- we'd be happy to help in any way that we... read more
Thank you to Doorman Howard and James also to front desk Fabion. There were others that were very kind but I can't think of there names. One guy in concierge, very tall, big super nice! This hotel gets the importance of great customer service, thank you for a wonderful stay.
We like it we will come again very good
One of the best hotels I've ever stayed in!!!! I love this hotel!!!!
Terribly rude people who do not treat all customers the same. I will NEVER stay in a Hilton again after dealing with their nonsense.
Frequently asked questions about Hilton Atlanta
How is Hilton Atlanta rated?
Hilton Atlanta has a 3.9 star rating with 11,458 reviews.
When is Hilton Atlanta open?
Hilton Atlanta is open now. It is open 24/7.
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