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Herb Chambers Toyota of Boston
- Car Dealers
- Boston, MA
About this business
Explore new & used Toyota vehicles at Herb Chambers Toyota of Boston. Call 617-787-1700 and visit our dealership near Cambridge, MA.
Location details
32 Brighton Ave, Boston, MA, 02134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I didn’t but this car here but , the staff was overall good, they tried hard to work a deal but we couldn’t come to agreement.
Business response:
Thank you for sharing your kind review. We wish you the best of luck with the rest of your search! -Herb Chambers Toyota of Boston
Although there were several cars with the build I wanted advertised on their website, none were available. All had been reserved/sold prior to the cars arriving at the dealership. They wanted me to come in and speak to a salesperson, apparently to try to talk me into purchasing another vehicle. Felt like bait and switch.
Business response:
Hello David - we're sorry you were unable to view the vehicle you were initially interested in. We apologize if you feel it was a waste of your time. We are happy to revisit your needs and assist in your vehicle search. Please feel free to contact me directly. Thanks, Howie Reske - General Manager - hreske@herbchambers.com
Excellent
Business response:
Thank you for the great review of Herb Chambers Toyota of Boston! We hope we can be of service again in the future!
Quick responses, very respectful
Business response:
Thank you for your review, Adison! We look forward to seeing you next time at Herb Chambers Toyota of Boston!
Sent pics as requested.
Business response:
Thank you for the five-star review - it is much appreciated by all of us here at Herb Chambers Toyota of Boston!
He wanted me to visit him and I kept asking if the car had everything I wanted and he would not give me a straight answer...just wanted to get me up there.
Business response:
GuruF9K7T I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. I will consult with our staff as to why this happened and ensure that it does not happen again. At your earliest convenience, please reac... read more
Excellent service and assitance
was given inaccurate information, vehicle was supposedly sold the day prior despite making an appointment to see it. No other offers were made or attempts to locate another vehicle or make right their error. This is the second time they have told me a vehicle is there and available, I drive 3 hours to get there to learn it was sold the day or two prior. Dealer was trying to talk us out of buying a car he was currently driving
Business response:
OC919, I'm very sorry for any inconvenience caused on our behalf. At this time we do not hold vehicles, and another associate showed it and was sold shortly before you had arrived. I truly apologize if this policy wasn't clearly explained to you. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very muc... read more
Quick response. Informative and helpful.
Frequently asked questions about Herb Chambers Toyota of Boston
How is Herb Chambers Toyota of Boston rated?
Herb Chambers Toyota of Boston has a 4.4 star rating with 2,347 reviews.
When is Herb Chambers Toyota of Boston open?
Herb Chambers Toyota of Boston is closed now. It will open at 8:30 a.m.
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