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Helfman Ford Inc
- Auto Repair
- Stafford, TX
About this business
Location details
12220 Southwest Fwy, Stafford, TX, 77477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Just had SUV purchased and it's has an engine noise, smell of leaking fluid and check engine light on. Manager or owner needs to call me and take this vehicle back. One hour into the first drive.😡😡😡😡😡😡😡😡😡😡😡😡
Business response:
Cedric, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please contact us at (888) 266-5042 when you have an opportunity, and we will be more than happy to try and turn your experience around. - Helfman Ford Team
RecommendedVery accommodating, friendly, professional yet seemed to be very interested in making the customer feel at home and appreciated
Business response:
Thank you for the wonderful review and for taking the time to share your feedback with us! Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure and we look forward to serving you again in the future! Have a great rest of your day!
I have purchased 3 vehicles from Helfman but this last purchase I requested an extended warranty because I drive alot. The finance department suggested a 60,000 mile extended warranty which I paid $1900 for it hoping it would keep me covered. Well AC stopped working the very next day, I took it in and they said it was a relay. AC went out again not 30 days later. They didn't have time for me. 20 days later AC still not working correctly and the motor mount shock started spewing its fluid. I took it in and they said the warra... read more
Business response:
Hi Roy, please know that customer satisfaction is always our top priority. However, the warranty purchased does not cover the current issue on your vehicle. We apologize for your experience at Helfman Ford.
I always get excellent service from Habib Dhanani as well as the entire staff. Very fast and efficient.
I recently traded in my old Ford Escape for a 2020 Ford Escape and my experience at this dealership was flawless. The appraisal was quick and easy. Scott Easley was fantastic at helping pair us with the perfect salesperson and helping us find the right vehicle for our budget. Our salesman, Mike Hungate, was very knowledgeable about the cars that he showed and was extremely helpful in detailing all of the features of the various cars. Finally, Gustavo was very detailed and professional as we went over all of the finance optio... read more
Business response:
Wow! Thank you for the kind words, Angelina! It’s inspiring to know that our team made such a positive impact on you through their hard work and phenomenal customer service! Your needs are important to us and it’s awesome to hear that you experienced outstanding guidance. Please, never hesitate to reach out should you be in need of future automotive assistance, our team would love to be of service! Take care and we hope you and your family love the new car!
We just bought a new F-150 at Helfman. Our Salesman, Ryan, was excellent He showed us only trucks with features we were interested in. He kept the buying experience moving so we were in and out quickly. We went back twice to test drive. We were able to take the truck by ourselves without being escorted. While we were there, the Sales Manager, Woody, also spent time with us to understand what we needed. We had visited another local dealer the day before and left there completely stressed out. Helfman made it easy. There was n... read more
Business response:
Hi Ray, we’re happy you're pleased with our service and that we were able to help you! What you've described is everything that we believe in when providing the utmost customer service! If there's anything else we can do, please let us know, our team would love to be of service again. Until next time, take care and enjoy your new F-150!
Best dealership I’ve bought from! No BS and no upselling!
Business response:
Hi Jonathan! It’s very uplifting to know that we’ve made a positive impact. It’s always been our motto to go above and beyond in order to provide the utmost customer satisfaction, and we're happy to see we succeeded! Please don’t hesitate to reach out if you ever need automotive assistance in the future. Have a wonderful rest of your day!
While the Sales Manager, Steven, is a great guy and tried to be helpful. The sales person, Amir, is terrible and led myself and my family through a bait&switch. After discussing in-depth an upgrade for a car and the budget, upon arrival he showed a car with none of the discussed requirements. After buying multiple cars from this dealership in the past from a different sales person who no longer works there and having had our cars serviced here, we will no longer support this dealership.
Business response:
Katelyn, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please contact us at (888) 266-5042 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you. Take care. - Helfman Ford Team
Mike was great! Whole experience was quick and easy. They worked with us so we got the SUV we wanted. Thanks Helfman!
Frequently asked questions about Helfman Ford Inc
How is Helfman Ford Inc rated?
Helfman Ford Inc has a 4.1 star rating with 195 reviews.
When is Helfman Ford Inc open?
Helfman Ford Inc is closed now. It will open at 9:00 a.m.
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