This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Heitzman Pink Box Bakery
- Bakeries
- Louisville, KY
About this business
History Established in 1891. The only Heitzman in town that's owned by Charles Heitzman's grandson! Tony carries on with the Heitzman traditional and original formulas that his grandfather and great grandfather perfected years before. Others try to make the product, but just don't have grandpa's touch by their side each and every day! Stop in and see us where, "Being Sweet To You Is Our Business"! Meet the Business Owner Tony O. Business Owner Charles Heitzman's grandson is the owner of the two Heitzman's in town. He grew up... read more
Location details
3333 Bardstown Road, Louisville, KY, 40218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Loved my holiday to beautiful Kentucky, all those wonderful trees and rolling hillsides and the most delicious cakes I ever experienced in my life, all locally made. Thanks so much for your hospitality. Famous in New Zealand too!
They have made all of my children's birthday cakes (sheet and round) for over 20 years, as well as 1st Communion and graduation cakes, plus a few anniversary cakes. Very accommodating and delicious
Business response:
Thank you so much for that sweet comment. I love hearing our bakery has been involved in so many treasured events in your family. Thank you so much for being a loyal customer, it is very much appreciated! We know you have a choice out there and we greatly appreciate you choosing Heitzman Pink Box Bakery!
Love, love, love this place. They did both of my babies cakes and they were delicious and very creative. Talk to Linda there she is the best
Business response:
Thank you for you sweet review! I really enjoyed you guys and taking that order. One of my favorite things to do there is a child's 1st birthday cake! Such a huge event and always love being a part of childhood memories :))))
Tried their cheese kuchen and I died it was so good.
Business response:
Thank you for that sweet comment. You have to try the butter kuchen next :)
I had to wait an hour for my cupcakes and cookies. Yes they were being very apologetic and gave me some chocolate strawberries. When I finally got them, I paid $40.00 in advance for something I could have made. They were grey cookies with number 16 and pink cupcakes with number 16 :( I took them and went with it as long as they taste good because I had to get home and decorate. When I get to the house that is a hour away, I got to take a bite out of the cookie, It was gross. I think they forgot my order and made them right a... read more
Business response:
Christy, we are so sorry you are upset. I waited today for your phone call to discuss this problem with you and the call never came.
Business response:
Thank you!!!!
I hope it was just an aberration, but I called to order a birthday cake and was first greeted with an automated attendant. I pressed the "cake" option and got nothing but ringing. I called back and pressed the "speak with an associate" option and got hold of someone who told me I could order a cake. She seemed unprepared when I told her that's what I wanted to do. I got put on hold for quite a while and finally hung up. These folks might have a great product, but I'll never know that. You need a great organization if you wan... read more
Business response:
Thank you Mr. Gimmel for reaching out. I do apologize for the problems you had while trying to place your order. I am assuming that you called the Dixie store judging by your explanation of the phone problem. Please let me know if that's not right. We have had a new phone system installed and we are working hard to get the "kinks" worked out. I will also address the problem you had with the sales associate with the manager of that location. I'm am working off it being today's date that you called to order your cake. If that ... read more
Frequently asked questions about Heitzman Pink Box Bakery
How is Heitzman Pink Box Bakery rated?
Heitzman Pink Box Bakery has a 3.9 star rating with 214 reviews.
When is Heitzman Pink Box Bakery open?
Heitzman Pink Box Bakery is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com