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HCA Florida Kendall Hospital Emergency Room
- Miami, FL
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Location details
Emergency Entrance, 11750 SW 40th St, Miami, FL, 33175, United States
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We just had an extremely poor experience in the ER trying to get my little boy, who is autistic, seen after a grand mal seizure. I was told in a very rude and obnoxious manner that it would be 2 hours before he would be taken in. I would add that although I was upset, I was extremely polite. No compassion at all from the front desk person, he seemed absolutely annoyed that I even approached him. Something’s wrong when a young child is put at the bottom of the list.
Business response:
Thank you for sharing this feedback. We take these concerns very seriously and would appreciate the opportunity to discuss your feedback offline. Please send us a private message with your contact information for our patient advocacy team.
If you have another option, DO NOT GO HERE. Every time I've come in, the incompetence has been rampant, not to mention once they put me on a DIRTY BED AND LEFT ME IN A CROWDED HALLWAY FOR OVER AN HOUR! They don't care at all about the patient, just how many tests and procedures they can do to jack up your bill. Every person I know who has had to come to BRH has had similar experiences. STEER CLEAR. they DO NOT have your best interest at heart.
Business response:
Thank you for leaving your feedback. We would appreciate the opportunity to hear more about your experience. Please reach out to our patient care team at 813-916-0732 at your convenience.
RecommendedI had the most amazing experience when I too my daughter to the ER! She was in the middle of a pretty bad episode and when I told the doc and nurse what was going on, they were super supportive and the nurse turned to me and asked ok what cocktail works for her because everyone is different. I was so shocked , but learned that her child has it as well and knew exactly what I was going through.
RecommendedDelivered my kids here. No problems and icu is great.
RecommendedI can’t say enough good things about this hospital. My mom just came home from a 3 weeks stay. She had Covid and the dr and nurses were so good to her. These health care professionals deserve stars in their crown. Thank you! Thank you! Thank you! From the bottom of my heart for bringing my momma back to me.
RecommendedI can’t say enough good things about this hospital. My mom just came home from a 3 weeks stay. She had Covid and the dr and nurses were so good to her. These health care professionals deserve stars in their crown. Thank you! Thank you! Thank you! From the bottom of my heart for bringing my momma back to me.
My Mother-in-law is 90, and in great health. She experienced pain down her left arm into her fingers and into her breast area. Her son took her to the ER there due to the severity of symptoms. She WAITED for 2 hours before being seen. Then overnight ....now it is approaching noon *the following day.....and still NO doctors. This is totally unacceptable. I will be taking this to someone else. I tried to call and keep being moved around to leave a message.
This is about the ER and I have left messages with the hospital. We had a similar experience with my mom a few months ago. Last night, my son was having horrible abdominal pain and it got worse and worse. We went to the ER at 2:30am and were hoping it was not his appendix. He has severe pain on his side that started yesterday and kept him up tonight. He never complains, so we went. The people who work at the front do nothing but text on their phones and laugh about people or... Continue Reading
Business response:
Thank you for reaching out and please know we take these concerns very seriously. While we are unable to discuss specific patient encounters publicly due to privacy laws, we would greatly appreciate the opportunity to speak with you further about your feedback. Please don't hesitate to private message us your contact information, and we will follow up as soon as possible. Thank you.
Frequently asked questions about HCA Florida Kendall Hospital Emergency Room
How is HCA Florida Kendall Hospital Emergency Room rated?
HCA Florida Kendall Hospital Emergency Room has a 4 star rating with 1,051 reviews.
When is HCA Florida Kendall Hospital Emergency Room open?
HCA Florida Kendall Hospital Emergency Room is open now. It is open 24/7.
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