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Hard Rock Cafe
- American
- Memphis, TN
About this business
Established November 14, 1997, Relocated July 3, 2014 From the heart of our nation's music capital, Hard Rock Cafe Memphis offers fresh, delicious American cuisine from the city so loved it is mentioned in more than 1,000 commercially produced songs. For almost two decades, guests of Hard Rock Cafe Memphis have savored world-class flavors and experienced impeccable service. Our new location features brand new memorabilia from local legends, convenient valet parking, and our amazing scratch-recipe menu offering savory appetiz... read more
Location details
126 Beale St, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our waiter and our food were awesome!!!
Business response:
Rock on Steve!!
We were there Friday afternoon. It was extremely HOT, I guess the AC went out. I got carded, (over 21x2). My beer was not very cold. Tried new pulled pork sandwich, it was ok. Apples were sour though. Fries were good. Our waiter was new and we did receive excellent service from him, Marvin, and Valerie. Oh, Restroom was dirty and besides 1 stall out of order, 1-2 others were leaking water on the floor. Not worth the hot and sweaty experience Will probably try somewhere else next time.
Business response:
Hi Rebecca, thank you so much for alerting us to the restroom problem, weve contacted a plumber who will be out as soon as a manager is in our building tomorrow! We do follow the TN state law and card every guest who orders a drink, so thank you for confirming our employees are doing their jobs right! We would love to invite you back to try again after we make these tiny repairs. Thank you!
We had a group of 10 people. We were sat up top. Service was absolutely terrible. I had to tell the waiter how to serve a big group like us. We told him we would have separate tickets. We had to wait over a half hour to get our ticket. They were all messed up. Had to wait another 30 minutes to get all the bills paid. Don’t go there. I could deal with crappy food and great service. Service is number 1 in my book.
Business response:
Hi Stephanie, we are following up with our managers about service steps and standards. We apologize, any party larger than 8 should have 2 servers to ensure a great experience and we really let you down. Please let us know if we can try again: memphis_social@hardrock.com
Fast friendly staff kool surroundings and good food...
Business response:
Rock on! We love Rocking Reviews!!
Took a long time to get order. Hamburger wasn't done, and had a funny taste.
Business response:
Hi Shonda, did you get a chance to talk to a manager while you were here? We'd be happy to offer you a new burger on us!
Hot, air conditioning barely working and nacho was bland and overcooked
Business response:
Hi Linda, did you get a chance to talk to a manager while you were here? Wed be happy to replace your nachos with a new dinner! Our technician has been working on the air and promises a cool cafe soon!!
AC was broken, and it was hot as hell inside the restaurant, Nachos came out cold, and my husbands fries were cold and mushy (tasted like they were a couple days old) also his beer wasn’t very cold. My drinks were good, and I ordered the fajitas which I can’t complain about. Overall 2 Stars .. not the best experience I’ve had at a HRC
Business response:
HI Brittany, we apologize for the discomfort of the cafe heat, technicians were on the roof working through the problem this morning. Could you follow up with us in an email about the food, wed like to pinpoint what happened to make it better! Memphis_social@hardrock.com please
Ehhhh 🤷🏻♀️
Business response:
Hi Cathy, what about your visit was "Eh" ? Wed love to learn more! Drop us a line at Memphis_social@hardrock.com please.
Dålig service. Sur personal.
Business response:
Hi Susanne, Im so sorry you did not have the Rocking Experience we are known for! Could you email me more about your experience at Memphis_social@hardrock.com? Id like to make it right! Thank you.
Frequently asked questions about Hard Rock Cafe
How is Hard Rock Cafe rated?
Hard Rock Cafe has a 3.9 star rating with 2,887 reviews.
When is Hard Rock Cafe open?
Hard Rock Cafe is closed now. It will open at 9:00 a.m.
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