Hamilton & Inches

LST 

on Google

4 days ago

Unfortunately a super disappointing experience. Informed of the long waiting lists before a greeting, and routinely thereafter. During the conversation with the salesperson, there was noticeable judgement, while I listened to uninformed guesswork as sales-patter. Given the associations with Rolex dealers, I wasn’t expecting a ‘one and done’ out-the-door experience, but left convinced that I’d not be making a purchase or interacting with the store in any capacity (as it seems was their opinion also). Do better. And in anticip... read more

A CP 

on Google

2 months ago

One word: disappointing. Visited the store today. Asked about a watch repair service for a 18K gold automatic watch. When I walked in, the guy who served me was looking me up and down repeatedly and taking to me in a patronising way. Just classed it as a ‘vintage watch’ and cannot be serviced locally I suggest asking your staff to do more training on customer service, and equality and diversity before serving anyone. Went to Omega and Laings after instead, absolutely welcoming, full of knowledge, and looked into the calibre,... read more

Anto Francis 

on Google

2 months ago

A Milestone Moment – My First Rolex at Hamilton & Inches, Edinburgh Our visit to Hamilton & Inches in Edinburgh was a truly unforgettable experience, made exceptional by the remarkable Mr. Giacomo Tittonel. From the very beginning, Giacomo delivered a level of service that stood far above anything we’ve experienced – and that’s saying something, having visited Rolex boutiques across the Middle East and beyond. He was patient, knowledgeable, and incredibly genuine, walking us through every detail with care and enthusiasm. At ... read more