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Hamer Toyota
- Car Dealers
- Mission Hills, CA
About this business
As an authorized Toyota dealership, Hamer Toyota offers the full range of new Toyota cars, minivans, trucks, SUVs, and crossover vehicles. We also offer certified pre-owned Toyotas and a variety of used vehicles other makes and models at our dealership.
Location details
11041 Sepulveda Blvd, Mission Hills, CA, 91345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Friendly place to be.There was a long line at 7am but I was taken care nice and easy.
******* was very attentive as my service advisor. He got me in and out as quick as possible!
Great Service and it always looks clean. My service rep. *** engaging with knowledgeable of my Truck.Thank You Hamer Toyota.I love my truck and I know when I take it to you for service it will be done right and on time
On Wednesday, November 9th, 2022, I applied for a 2019 Toyota Prius with ***** Toyota in mission hills ********** and made an appointment for Friday, November 11th at 2:30pm. I received a call from ***** Toyota sales, ********************************* confirming our appointment. I arrived at ***** Toyota dealership 2:30pm and waited another ***** min before ******* met with me, my wife and my daughter. We took the Prius for a test drive, and we loved it. We got back to his office to start application process, APR was high,... read more
On Wednesday, November 9th, 2022, I applied for a 2019 Toyota Prius with ***** Toyota in mission hills California and made an appointment for Friday, November 11th at 2:30pm. I received a call from ***** Toyota sales, Anthony Rodriguez confirming our appointment. I arrived at ***** Toyota dealership 2:30pm and waited another 15-20 min before Anthony met with me, my wife and my daughter. We took the Prius for a test drive, and we loved it. We got back to his office to start application process, APR was high, so we decided to ... read more
Service department performed unneccesary work and overcharged for it as well. They knew the resolution of a problem and instead of resolving issue went ahead with expensive diagnostic tests.
Worst overall customer service experience I've ever had with any type of business. Was told my vehicle delivery would take 1-2 days and on the 3rd day after I went in to get an update, I was told I'd get a phone call. I got one later that day saying that the used car I bought was getting service work done "because it has to be safe first" which raised red flags. I asked why that info wasn't disclosed at first and told they had not checked the vehicle before I purchased it so then I asked why they didn't contact me to update ... read more
Business response:
The vehicle was not ready for purchase and needed to have a smog and safety completed. There was a delay in the safety that had not been communicated to the customer. After reading the YELP review, Johnny the General Sales Manager spoke with the customer and reduced the price by $2000 and stated that the customer was happy. The Customer Relations Manager left a message to follow up, however the call was not returned. ***** Toyota apologizes for the breakdown in communication in the completion of the safety requirements for t... read more
**Would not recommend at all. I purchased my car a year and a half ago from ***** Toyota (I urgently needed a car after moving to the area and needed it for my employment) and have had disappointing service each time that I visited (5+ times). Here is a list of a FEW of my poor experiences among multiple different staff members: - Did not give me the discount that was promised prior to viewing the car, salesman blamed their supervisor when I went to purchase the car for not approving the discount. -When I went to do the tes... read more
Business response:
We apologize for the delay during your recent service visit and that ***** Toyota was not made aware of the concerns that you faced during your 18 months of ownership following your purchase. The sales documents show a "We Owe" authorizing a 2nd key and body repair was issued at the time of purchase. There is no email address in the sales or service records, therefore you were unable to complete the Toyota/***** Toyota surveys following each service visit to notify the management team of your concerns. Due to COVID 19 regula... read more
Wow! What a terrible sales and service department. I don't normally write reviews but this is just so outstanding bad I am compelled to tell you not to use this dealership. I am a long time customer of Toyota and I think they make some of the best vehicles so I rarely go to a dealership for anything. When my girlfriend purchased her brand new RAV4 last December, it was dark and the interior is black so she didn't notice a small tear in the driver's seat. As soon as she got home and was in the well lighted garage, she noticed... read more
Business response:
***** Toyota apologizes for the delays in the repairs to the vehicles. The concern was being treated as a defect (which requires a district management approval) rather than an actual tear in the fabric. Donne spoke with the customer on Monday and she confirmed on Tuesday that she will bring the vehicle in on Monday December 9th for the repair. ***** Toyota will provide a rental vehicle at no cost. I apologize that this concern just reached the ***** Toyota management team. If any further clarification is needed, My name is *... read more
Frequently asked questions about Hamer Toyota
How is Hamer Toyota rated?
Hamer Toyota has a 4.3 star rating with 4,295 reviews.
When is Hamer Toyota open?
Hamer Toyota is open now. It will close at 9:00 p.m.
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