Gunn Acura

Disappointed 

on DealerRater

9 years ago

Worst experience ever This is the second post I write in less than a month. My experience with this company has been probably the worst I have ever had. I bought a car which they insisted had been serviced and checked with an 85 pt check. Not only were there two lights not working and the oil of this car not been changed, but the car was smoking and burning oil only a week and a half after I bought it. Makes you think that their 85 pt check was very superficial, if at all true. They took a week and a half to diagnosed a prob... read more

B Bryant 

on DealerRater

9 years ago

Judy Is Always Great Judy Pritchett is always courteous, pleasant, and very professional. I have great confidence in her. She knows the cars and has the experience to apply that knowledge. She is the most reliable service writer I have ever worked with. 

lma1208 

on DealerRater

9 years ago

Great Experience with the Service Department My Acura RDX had a recall, Gunn paid for my rental while we waited for the parts to come in and then when the parts were in, they repaired my car the same day and all I had to do was drive the rental to the dealership and my car was repaired, clean and waiting for me. Judy even helped move my stuff from the rental to my car. Great Experience! 

Tom H 

on DealerRater

9 years ago

Always Exceeds Expectations Judy alway has come through. This is our second Gunn purchase. We are hooked for life. What a great experience in the service department. Tom H 

Elyse 

on DealerRater

9 years ago

Great service We are very pleased with the service, personal attention ,and the feeling we get that Judy really knows her stuff! Thanks for another service visit. 

Eddie 

on DealerRater

9 years ago

RDX - Erik Woodward and Julian Went in to test drive the TLX - having been an 12-year owner of a TL and loved every year of it - and walked out with an RDX. Love the model. Erik was easy going, helpful, informative and cared to ensure my shopping experience was easy. It was a much smoother process than I recall from 12 years ago at a different dealership. Gunn Acura is awesome. My car went in to get the trimming done and some additional accessories and Julian take care of all that exceptionally, as well. Keep up the great wo... read more

Disappointed 

on DealerRater

9 years ago

NOT RESPONSIBLE - WORST USED DEALERSHIP I feel like I have been RIPPED OFF. I bought a used Nissan Sentra 2.0 2007 from GUNN Acura on March 17, 2016 after they had repeatedly mentioned that the car had been serviced and checked with an 85 pt check. The next day I noticed that the car had two lights (one in the front and one of the break light) not working and had to take it in. The following weekend as I checked il level I noticed the oil was quite dark and probably had not been changed. Because this was Easter weekend, my h... read more

Emileebaker7 

on DealerRater

9 years ago

Regular maintenance Gunn Acura always treats me well. The staff is extremely helpful and accommodating. I chose to purchsse a used vehicle through Gunn Acura. The vehicle was located at Gunn Infiniti, but due to the previous experiences I've had at Gunn Acura the choice was supreme. I will continue to take my vehicle to Gunn Acura for all of its service needs and recommend them to others. Thank you for taking care of me. 

HappyBev@gunnAcura 

on DealerRater

9 years ago

Continued excellent Gunn Acura service! Second RDX purchased from Gunn SA. Charles Spencer Always, always goes above and beyond the call of duty for excellent service. Charles follows through, every time. We also used Judy Pritchett numerous times wirh same result. Thinking about third 3rd Gunn purchase.