This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Gunn Acura
- Car Dealers
- San Antonio, TX
About this business
Welcome to Gunn Acura! Gunn has been a fixture in the San Antonio community since 1955 and we are excited about introducing our unique One Simple Price™ philosophy of selling cars. In 1995 Mr. Gunn made the decision to offer our customers an alternative to the stereotypical car buying experience and made a commitment to our customers. * Every vehicle is clearly marked with our upfront One Simple Price™ * Peace of mind with our 48 hour no questions asked return policy* * Best in class 10-days or 1000 miles written... read more
Location details
11911 I-10 West, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Absolutely horrific experience. The service manager actually walked away from me. Dishonest and rude staff minus a few. I will never buy an Acura again. I paid $1,700 for 100,000 mile servicing only to have to bring it back in multiple times the next few weeks after for problems they caused and lied about. I spent a ton more money out of my pocket, and I was treated with complete disrespect. I left a message for the delearship manager who is unable to speak due to travel.
Business response:
Sam, please accept my sincere apologies for your recent experience at Gunn Acura. I want to assure you that this is not at all indicative of the level of service we strive to provide each customer, clearly, we failed you. We would welcome the opportunity to re-earn your trust and future business and would like to speak to you regarding your recent visit. (210) 988-9593
Great customer service and not too long of a wait time. Agent was always keeping me informed of all service work needed for my vehicle.
Business response:
mbustos4, thank you for the fabulous FIVE STAR review, I am proud to know our team was able to repair your vehicle quickly. We appreciate your business and look forward to welcoming you back to Gunn Acura.
My B1 service went very well! It was a pleasure to talk to Joshua Rice, the Assistant Service Director. He was helpful, friendly, and knowledgeable as always. My RDX was completed earlier than expected for which I was grateful. Jose, my Service Advisor also did a great job.
Business response:
Mark, thank you so very much for taking the time to leave a review and a FIVE STAR rating! I am proud to know that our team delivered professional and friendly service to you during your recent visit and that we were able to service your vehicle so quickly. I am glad to see that Joshua and Jose showed you firsthand the integrity and professionalism we strive to provide to each Gunn customer. We look forward to seeing you again at Gunn Acura.
I scheduled an appointment yesterday for an oil change and tire rotation. I was greeted by Jessie James, he was great, work was completed timely.
Business response:
Tamezr45, you absolutely made my day!! Thank you for your FIVE STAR review! I am thrilled to know that Jessie delivered the excellent service we strive to provide each customer and that he exceeded your expectations. I will inform his leadership teams about your kind comments. We look forward to welcoming you back to Gunn. Drive safe out there!
I own an 2019 Acura RDX that has been having problems with the infotainment screen freezing and just other weird problems. I scheduled a service with the dealership back in May and took a day off from work. I received a call the morning I was taking the car in and was told my appointment was canceled due to a lack of loaner cars. I said that I would wait for the car as it was only supposed to be a 2 to 3 hour job. They told me no that I would have to reschedule for the first week of June. I said okay and set another appointm... read more
Business response:
crivali, as you may be aware, there is an international semiconductor chip shortage that has devastated the auto industry, drastically reducing our inventory, replacement parts and courtesy vehicle availability. I know this does not solve your issue, but do know we are doing all we can to ensure our customers are taken care of as best as possible. I have taken the liberty of copying your comments and have sent them to the leadership at Gunn Acura. I hope you will allow us the opportunity to earn your trust and future busines... read more
Everyone in service department were very friendly and helpful they help each other to ensure customer satisfaction is always available. Since Brandon service advisor was not able to accept my car at the time I got there, other service advisor help him out. Kept me informed all the time. Awesome staff
Business response:
We are so glad to hear that! Thank you for choosing Gunn.
Provide loaner cars. Fulfill your promise to provide shuttle service especially coming home from work.
Business response:
Chris, please accept my sincere apologies for your recent experience at Gunn Chevrolet. As you may be aware, there is an international semiconductor chip shortage that has devastated the auto industry, drastically reducing our inventory and courtesy vehicle availability. I know this does not solve your issue of needing a car, but do know we are doing all we can to ensure our customers are taken care of as best as possible. I have taken the liberty of copying your comments and have sent them to the leadership at Gunn Acura. I... read more
Brandon in service is always very helpful. Battery replaced and oil change service performed. I’ll keep brining may car back here. Great job guys.
Business response:
Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Acura!
The service was great and Carla was very nice and helpful! My car was fixed quickly!
Business response:
Sheri, you absolutely made our day! Thank you for your FIVE STAR review! We are thrilled to know that Carla delivered the excellent service we strive to provide each customer and that she exceeded your expectations. We’ll be sure to pass your review along. We look forward to welcoming you back to Gunn Acura. Drive safe!
Frequently asked questions about Gunn Acura
How is Gunn Acura rated?
Gunn Acura has a 4.8 star rating with 8,373 reviews.
When is Gunn Acura open?
Gunn Acura is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com