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Gunn Acura
- Car Dealers
- San Antonio, TX
About this business
Welcome to Gunn Acura! Gunn has been a fixture in the San Antonio community since 1955 and we are excited about introducing our unique One Simple Price™ philosophy of selling cars. In 1995 Mr. Gunn made the decision to offer our customers an alternative to the stereotypical car buying experience and made a commitment to our customers. * Every vehicle is clearly marked with our upfront One Simple Price™ * Peace of mind with our 48 hour no questions asked return policy* * Best in class 10-days or 1000 miles written... read more
Location details
11911 I-10 West, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Helpful, friendly, efficient service advisors and technicians snd they take great care of my car. They do a great job of letting me know what my car needs and helping me to prioritize maintenance.
Business response:
It is important our customers feel completely confident with the customer service they received, and it made us happy to read your review. If there are any other automotive needs, we can assist you with, please don't hesitate to call us or stop by. Thank you!
I took my car for an oil change and had a great experience. Jesse in the service department was awesome. Will definitely go back!
Business response:
Thank you, JGutierrez! We’re glad Jessie could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!
Outstanding customer service support that’s right on point for repairing customers car with confidence and professionalism.
Business response:
Oscar, thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!
J T and Joshua always give me excellent service! Returned my car in a timely manner. I was very pleased with my experience at Gunn Acura!
Business response:
Thanks for letting us know, Mark. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!
y the reviews, I see there are plenty that support this dealership, however, our terrible experience with Paul at Gunn Acura was awful and is worth sharing. It completely underlines why SOME car salesmen have the bad reputation that they do. We test drove a TLX on Wednesday and were very interested. Our second car, that we intended to replace with the TLX, was over at Land Rover SA with a fix being wrapped up. Paul reached out to ME by email, two days later on Friday morning, inquiring about our Land Rover. I let him know th... read more
Business response:
mnicksn, I replied to the same review left by Marisa, please accept my apologies for your recent experience at Gunn Acura. We value each and every person who walks into our dealerships, whether they purchase from us or not. We have a long history of exceeding expectations and providing excellent customer service. Based on your review, clearly we failed to deliver this to you. I hope you will consider allowing us to discuss the matter with you personally. (210) 988-9593
Our salesman Paul Pedraza gave us expert help… he was knowledgeable, patient and friendly. Finance manager Cory O’Brien was also very friendly and helpful. Both were professional and are important contributors to enhancing the GUNN ACURA brand for first time customers like myself for this particular dealership. I would highly recommend the dealership to others … you should have a great experience with great people.
Business response:
Thank you, Fernando! We’re glad Paul and Cory could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!
Device was excellent. Car repairs were completed and Device was excellent. Car repairs were completed and vehicle was ready when promised. Service rep Mason was friendly and knowledgeable.
Business response:
Thank you! We’re glad Mason could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon
Our experience was great throughout the sale. The salesperson was patient and helpful. We had two reservations about the 2018 Honda Pilot. The first is the vehicle had no owners manual and the Honda emblem on the front of the grill was cracked. We asked that that be repaired. We were assured that it would be taken care of. A "we owe you" note was made, and we bought the vehicle. We were told the part would be ordered and arrangements made to install the emblem. That was two months ago. My wife called a few times and was alwa... read more
Business response:
Hi, we’re glad we were able to provide you with a great customer service experience. We apologize for what you have been going through, it is not our intention to disappoint the customer. Please reach out to (210) 988-9593 at your earliest convenience. I have passed your comments along to the service team as well. Thank you.
While my experience a couple of years ago was less than pleasant, my experience this year completely wipe the slate. Blake was professional and really seemed to care. They gave me the highest quote for my trade in. They were able to beat the interest rate on the bank loan I had already acquired by half. Highly recommend Gunn Acura…I will definitely be a return customer. Love my new RDX!
Business response:
Scotty, thank you for taking the time to leave this super FIVE STAR review, we are proud to know that our team was able to recover your trust and delivered the excellent customer service we strive to provide each of our valued customers. We look forward to welcoming you back to Gunn Acura!
Frequently asked questions about Gunn Acura
How is Gunn Acura rated?
Gunn Acura has a 4.8 star rating with 8,373 reviews.
When is Gunn Acura open?
Gunn Acura is open now. It will close at 8:00 p.m.
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