Gruetzner's Collision Center

jane b 

on BBB

4 years ago

I recently went over a sidewalk area, and sure enough, my front bumper was hanging down low. What a drag! I quickly called to make an appt. with Caliber Collision and was given an appt. for that very day. The office was reassuringly clean, and all of the workers were wearing masks and were very conscious of the fact that we all have to take safety measures due to Covid. Not even 20 minutes later my car was buffed up and the front bumper looked brand new. I highly recommend this company and particularly their shop in Madiso... read more

Steve H 

on BBB

4 years ago

No stars for the Tualatin Oregon location, but I had to use one star to leave a review. Took my pickup in to repair the side of the bed where I had sideswiped a light pole while backing up. When I went to retrieve the truck after repairs, the audio system did not work; somehow they blew two fuses. They replaced the fuses. later, down the road, the tail light on the rear of the side that was repaired fell out. Took it back. They said a screw was missing, and fixed it. Then, found out the canopy on the bed was leaking after it... read more

Joni O 

on BBB

4 years ago

I can't give them enough stars! My car was repaired perfectly, quickly and was even clean and shiny when I got it back. Thank you!!!! 

Kevin R 

on BBB

4 years ago

Wow where do I Start. Was in car accident on 05/13/2020 in Palm springs elderly woman charged through red light,she admitted fault & I was going on my Insurance AAA they refered me to this company I had car towed there on 05/18/2020.Told them from day 1 I have e-mail confirmation I let Cindy (office mgr) This car is my livelhood that's what makes me money Following day having all day Monday to come up with estimate cost &time it would require to complete.This is where the nightmare experience with Calibur begins.Couldn,t giv... read more

Laura S. 

on BBB

4 years ago

In late May 2020, I made an appointment with Caliber to replace my windshield in Denver. The technician who did the work was great, but Customer Service and management were not. First, the person at their call center got the price wrong by 25% and told me falsely that I'd get a call the day before and the morning of the appointment to narrow down their standard 8 a.m. to 4 p.m. window. Second, within one minute of arriving, the technician told me he had the wrong replacement for my windshield, which meant I had to schedule a... read more

Marilyn R 

on BBB

4 years ago

Service was great from the receptionist and Jake ****** who kept me up todate on the progress of my vehicle. I would recommend Caliber Collison to everyone. The job was perfect!! Thanks ******* ******* 

Rosie 

on BBB

4 years ago

right top of tailgate not aligned, left hinge bent, left body of tailgate bowing out right side 4" from bottom bowing out, lift gate seals right/ left no glue, right quarter panel paint cracked. 

Heather 

on BBB

5 years ago

Positive: Professionalism, Punctuality, Quality, Value If I could give A Million Stars I would!! Lynn and her staff are Amazing!! I had a Horrible experience at another collision place and Lynn came to my rescue! My experience was "HANDS DOWN AWESOME" She was in contact with me everyday and had my car done so quickly! It's like I'm driving a Brand New Car. This is the place to go!! I am so grateful for Caliber Collision and Lynn. I will be a forever customer and I will tell everyone I know this is the BEST ð??ð???❤ð??ð??... read more

Armenia M 

on BBB

5 years ago

This esa my first time I came here, and I'm so glad I did. Great costumer service. All the staff was nice and helpful. Thank you so much for your help.