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Graves Brothers Home Improvement
- Roofing
- Rochester, NY
About this business
Graves Brothers Home Improvement has been locally-owned and operated in Upstate N.Y. since 1977. As one of the fastest growing businesses in the region, they offer their residential and commercial clients Roofing, Siding, Windows, and other Home Improvement services. Graves is a nationally-recognized contractor that has been repeatedly named a Top 100 company in the region as well as one of the top 500 home improvement companies in the United States, annual Angie’s List certification holder, countless product certifica... read more
Location details
755 Winton Rd N, Rochester, NY, 14609, United States
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Extremely professional and honest. I have called them for multiple projects for my rental properties and my personal home. Service is always fantastic and continue to recommend them
Business response:
Thank you for sharing your experience. We appreciate it!
This company put a window in a wall where there wasn’t one, just liked I asked. They did a great job and cleaned up when they finished. I would recommend them for any home improvement projects
I will never work with this company again. Consistently, they come unprepared to a job site with missing supplies, they can’t resolve any issues. Communication is poor and the workmanship is awful. We’ll be filing a BBB complaint soon if they can’t get our issues fixed. Ever since we got a new roof, it’s been leaking and they’ve made minimal effort to resolve. The sales person didn’t even answer our text when we sent him pictures with the moldy plywood.
Terrible workmanship! Left the job and then had to come back to fix it. Their office confused the appointment dates 3 times. I wouldn’t recommend them to my worst enemy, We had to get another a roofer nd lose a day for work in the process! My boss was not happy.
Business response:
We apologize that you did not have the experience that many have come to expect from Graves. This review has been shared with our leadership team to review and address. Someone from that team may reach out to learn more so that we can identify any opportunities for improvement in the future.
I am very happy with my new roof from Graves Bros. During installation on my roof the on site supervisor, Matt Van H***, and crew leader Manny were awesome at making sure every detail was performed and to my satisfaction. Matt went over all the detail and was great at answering my many questions. Manny kept the crew going on all the different areas at the same time. They spent 2 days on my roof and only took one half hour break in the 2 13 hours days they were here. Their was a mistake on my skylights and Graves replaced bot... read more
Business response:
Thank you for taking the time to recognize our team. We appreciate it.
Great people and very professional, yet friendly. I look forward to working with them on my new siding.
What a phenomenal experience we had getting a new roof with Graves Bros!!! During the installation of the new roof the on site Supervisor, Paul D*****, and his crew were beyond amazing!!! Paul was so friendly and kept us informed on everything. Paul’s crew were prompt, polite and did such an incredible job installing our new roof and they also did a VERY thorough job with cleanup. My husband and I have been in our house over 20 years and this was BY FAR the best experience we’ve ever had with a home improvement company.
Graves Brothers is a professional company with talented, hard-working, knowledgeable staff. I'm very pleased with my roof replacement & I'm looking forward to having them side my house. I highly recommend Graves Brothers.
So far our experience has been excellent with Graves Brothers. From our initial conversation and sit down with Cory and his excellent communication, to work done on the 22nd as our new roof was installed. On site supervisor Matt and the C****** crew did a great job, finishing the job with the job in one day. So, far we are pleased with everything. We now await the new gutters and bathroom light and fan. Thank you!
Frequently asked questions about Graves Brothers Home Improvement
How is Graves Brothers Home Improvement rated?
Graves Brothers Home Improvement has a 4.6 star rating with 893 reviews.
When is Graves Brothers Home Improvement open?
Graves Brothers Home Improvement is open now. It is open 24/7.
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