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Graves Brothers Home Improvement
- Roofing
- Rochester, NY
About this business
Location details
755 Winton Rd N, Rochester, NY, 14609, United States
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We had an excellent experience with Graves. Roof looks great. It was completed in one day. All waste materials were cleaned up. Price was comparable with other estimates. Importantly, site manager, Liam, explained in detail what was going to be done and when the job was completed he again showed us what was actually done. I would highly recommend this company.
I would like giving 10 stars. They are professional, has an effective teamwork, did a great job. I am a picky old lady, but I pretty much satisfied with the work that they have done. Thank you Aaron W. for sending me an amazing team.
Business response:
Thank you for sharing your experience. We appreciate the opportunity to work with you.
They are the absolute best! I was treated with nothing but respect. Aaron W**** was amazing and so very helpful. I had windows installed and the work is beautiful. They arrived on time and very polite and careful of my work in progress home. If you need work done on your home please call Graves Bros You won’t be disappointed!
Business response:
Thank you for the five star review. We appreciate it!
I hired them to replace our windows, gutters, and siding. Things started off poorly with terrible communication and delays before work even started. When work started they had 10 non - English speaking installers which is fine, but I was unable to communicate my concerns and there were problems and concerns immediately. Occasionally a “foreman” made an appearance but he didn't really know what was going on even when he was there, which was seldom. I had to take multiple days off work to keep an eye on them. I caught a bunch ... read more
I would not recommend this company. I work out of town in the construction trade and I hired this company to install new exterior doors and side our home. The siding was done very well. Only issues was the language barrier of the crew we could not communicate with. The door install was TERRIBLE. To this day our doors do not work properly. I sent photos and video the day they were completed showing they were not even secure to the house and they did not latch. With multiple complaints to the company they would not work around... read more
Business response:
We are sorry that you did not have the experience that many have come to expect. Your story has been shared with our leadership team for review and to address with our teammates to improve our future services.
Extremely professional and honest. I have called them for multiple projects for my rental properties and my personal home. Service is always fantastic and continue to recommend them
Business response:
Thank you for sharing your experience. We appreciate it!
This company put a window in a wall where there wasn’t one, just liked I asked. They did a great job and cleaned up when they finished. I would recommend them for any home improvement projects
I will never work with this company again. Consistently, they come unprepared to a job site with missing supplies, they can’t resolve any issues. Communication is poor and the workmanship is awful. We’ll be filing a BBB complaint soon if they can’t get our issues fixed. Ever since we got a new roof, it’s been leaking and they’ve made minimal effort to resolve. The sales person didn’t even answer our text when we sent him pictures with the moldy plywood.
Terrible workmanship! Left the job and then had to come back to fix it. Their office confused the appointment dates 3 times. I wouldn’t recommend them to my worst enemy, We had to get another a roofer nd lose a day for work in the process! My boss was not happy.
Business response:
We apologize that you did not have the experience that many have come to expect from Graves. This review has been shared with our leadership team to review and address. Someone from that team may reach out to learn more so that we can identify any opportunities for improvement in the future.
Frequently asked questions about Graves Brothers Home Improvement
How is Graves Brothers Home Improvement rated?
Graves Brothers Home Improvement has a 4.6 star rating with 1,017 reviews.
When is Graves Brothers Home Improvement open?
Graves Brothers Home Improvement is open now. It is open 24/7.
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