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Grand Reserve at Kirkman Parke
- Apartments
- Orlando, FL
About this business
Location details
3301 S Kirkman Rd, Orlando, FL, 32811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They told me Wednesday night the they would have to do a ***** infestation treatment on Friday for the whole building. I had to stay up till 2am each night taking everything out of my kitchen and closets. And with everything out my apartment was unlivable until after the treatment and putting everything back, this was more work than moving!!! Also I had a bike get stolen, and have slipped on Ice multiple times on the sidewalks.
Business response:
Thank you for your review, Bri. Our team works hard to ensure all of our residents are comfortable in our community and it is kept up well. We are sorry to learn that you experienced inconvenience, but it was a necessary action for the community. We have shared your feedback with our Cares Team and would love to connect with you offline to discuss everything when you have a moment. Please email us at **************************************. We hope to hear from you soon.
Do yourself a favor and dont move here, I wish I could give them negative stars. Where do I start....parking *****, for this reason a few days after moving in, I decided to Get a garage with parking behind it for $125/month, they strictly enforce towing and parking rules, My friend had my car towed when I first moved in (his fault, didnt have a sticker). But when you need help because someone has parked behind your garage and you cant get out, they decide not to answer their phones (during office hours), they never answer th... read more
After so many compaints On this company this company should be shut down letting there tenants live with mold mildew we can get sick Im just waiting to file a lawsuit maybe they can open there eyes a bit more Im gonna be filing some paperwork to the city this week unacceptable !
How are you running a business, they will move you into a terrible run down apartment! I drove 6 hours to *********** to begin my master program here. Online they show you a pretty nice apartment but when you get here they are terrible! The regional director is terrible, she came and tried to give her sappy response as to why our apartment was looking the way it was look her response was Covid mind you the reviews tells it all. Anyway, she stated to pay for our hotel room for the week while they fix our apartment. The first ... read more
Business response:
Daw, thank you for your time. Our team works hard to provide a top-notch living experience to all of our residents, and we are sorry to read your review. We welcome the opportunity to connect with you to discuss your experience in greater detail and see how we may turn it around. When you have a moment, please email our Cares Team directly at **************************************. We hope to restore your confidence in our community soon.
I would not live here again. Granted, this is my only experience with apartment living. I honestly would give maintenance a higher rating than this, because they at least tried some of the time, and seemed to care. But the higher *** dont seem to care about anyone. I had a toilet that flooded four or five times, and then maintenance replaced it. Most of the GFIs on our outlets didnt work. Our ***tairs neighbors washer flooded and flooded our apartment. The drywall was soaked. They let the drywall dry out and then painted ove... read more
Have lived here for over 2 years and have never been treated more poorly. After the freeze in Feb 2021, the management took over 3 months to close a section of exterior wall they removed as well as finish any type of repair. They were of course more than willing to take full rent while only leaving me with part of a musty apartment after flooding. The staff must no know how to use a phone or email, because no matter how often I call or email, there is never a response. When I have gone into the office to speak to someone, th... read more
I was reached out by a fellow Yelp reviewer, whose review was deleted by Trinity, and she told me to leave mine on BBB so it won't be deleted. So here is a copy of my Yelp review:The building is too old to the point any part of it can break down at any moment. I stayed here for 1 year and wished I had chosen a different place. The ** is weak and literally does not cool down the room. Sometimes it even blows out humid air. The hot water is terrible, it takes 20 minutes of running the water for hot water to come. I and my room... read more
Business response:
Hung, our team welcomes feedback from residents, and we appreciate you making us aware of the maintenance concerns you experienced during your time in our community. We would like to gather some additional details about your experience so we may continue to improve for current and future residents. Please contact us at ***************************************. We look forward to your email.
This is the filthiest place I have ever been to!Because of covid, we got a FaceTime video tour, the place looked spotless clean, yes old, but clean and they told us it was just renovated. Online pictures were nice, we signed a contract trusting what we were shown!! Comes to be a COMPLETE LIE AND FALSE ADVERTISEMENT!!!!First of all on our moving-in day all elevators were down, we had to walk up 17 floors carrying as much as we could in the heat of *****!!Got into the room, the room was FILTHY DIRTY. Falling ceiling with crack... read more
Business response:
******, thank you for sharing your observations with us. The move-in experience you have described does not align with our typically high standards, and we are sorry for any inconvenience or miscommunication you may have experienced. We want to ensure the concerns you have raised are resolved to your satisfaction, so we are elevating your review to our Cares Team. We encourage you to contact them directly at **************************************.
I would not recommend this apartment complex. If you have a question or complaint then you better hope you can catch them at a time when the office is actually open. Calling or emailing multiple times wont even get you a call back. If you place a maintenance request, no matter if it is important or not, they wont respond for a minimum of a week. And if you say you do not consent to them coming into the apartment for whatever reason the maintenance guys just walk in. The apartment I live in has a patio on the front which make... read more
Frequently asked questions about Grand Reserve at Kirkman Parke
How is Grand Reserve at Kirkman Parke rated?
Grand Reserve at Kirkman Parke has a 3.4 star rating with 607 reviews.
When is Grand Reserve at Kirkman Parke open?
Grand Reserve at Kirkman Parke is closed now. It will open at 10:00 a.m.
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