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Grand Reserve at Kirkman Parke
- Apartments
- Orlando, FL
About this business
Location details
3301 S Kirkman Rd, Orlando, FL, 32811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Currently renting a unit from them. Im being charged for parking I never had. Maintenance needs are not met or take several weeks to fix. Property management had failed to provide a safe environment. They allow tenants to block walkways, dont send maintenance for dryer that is so compacted with lint from previous tenant it is now a fire hazard, and upstairs neighbors stomp so hard intentionally that the ceiling feels like it will collapse. They also have a dog park that was so poorly maintained that it was a biohazard. Proof... read more
Unprofessional uncaring company I ever dealt with. The managers along with staff members dont care about Maintence issue and resident concerns. The staff are unprofessional they lie and make up rules & regulations as they go. Its terrible. I tried reaching out to corporate I feel at this point its about the money. Some one needs to shut them down or make them following certain guidelines because people lives are at stake. Im sure there some laws being broken by this company.
Business response:
*****, thank you for your review. Our team works hard to provide top-notch service levels to our residents each day. We are sorry to learn that you have been dissatisfied. We would love the opportunity to connect with you directly when you have a moment. We have escalated your feedback to our team and encourage you to email us at **************************************. We hope to hear from you soon.
I dont even want to give this any stars. The manager, ***********************, at ******************* Apartments in *******, ***** is the absolute worst. She is unprofessional and absolutely the most evil person. I did violate my lease. That I understand. But the way she yelled at me threatening to put my things out by the dumpster, saying Id be arrested and screaming at me was the most horrible experience Ive ever been through. She removed my dogs and took them to her apartment before animal control and the police showed up... read more
Business response:
Thank you for your review. Our team works hard to provide top-notch levels of service to all of our residents. Unfortunately, the experience you have described does not reflect our high standards, and we are sorry to read your feedback. We have escalated your review to our Cares Team and encourage you to email us at ************************************** when you have a moment. We hope to hear from you soon.
DO NOT APPLY I applied to *************** in ******* a month and a half before my current lease was up at a fee of $200. After being approved, I couldn't get anyone to call me back, return emails - nothing. Phone calls would go to a "central office" where they would only take a message to have the property call me back (never did).I finally got a call back from ******** after I had to apply somewhere else to find a place to live, and he said they were waiting on appliances to be installed. Numerous complaints and requests fo... read more
Business response:
*******, thank you for your time. We work hard to provide our prospective residents with a seamless application and move-in experience. We are sorry to read your review because it falls outside our high service standards. We have escalated your review with our Cares Team for internal discussion and encourage you to reach out directly at your earliest convenience. Please email us at ************************************** when you have a moment. We hope to hear from you soon.
***************************,the property manager lacks all humanly care or concern for the residence. She is just here for a check. In September, I put a work order in and was told that there was nothing to worry about, that it was more than likely my garbage disposal causing gurgling noises in my sink. October, my kitchen was full of overflowing sewage! Yes literally sewage! Maintenance comes 3 hours later and attempts to fix it. With no luck after 2 hours, Im told that they will need to call a plumber. Plumber comes, snake... read more
ABSOLUTELY HORRIBLE & DISCUSTING!! Moved here from Illinois they sent us the wrong floorplan, and also photos that look nothing like our apartment. They painted over everything, there is giant holes next to the dishwasher and behind the fridge! Our floor is warped from where it had once flooded & under the bathroom sink. First day we moved in our front door is broken, they came out said they needed to hire a contractor and we still have heard nothing that was 5 months ago! They did a terrible job replacing a hole in the wall... read more
Business response:
*********, we are sorry that the layout and upkeep of your apartment home have not met your expectations. We strive to provide our residents with notable service, and we would like to work with you directly to resolve your concerns. Please reach out to us at *************************************** so that we may discuss your experiences in greater detail. Thank you.
Horrid horrid property company without a care for their residents. I was close to *************** at one point and even when they ask for help with resident complaints corporate shoves them off. Its all about robing you blind with a luxury front hiding one of the worst apartment complexes Ive ever lived in. For 4 figures and it smells like a zoo, people smoke all over the property and leave cig butts everywhere. Dog urine and f**** along the hallways, maintenance doesnt seem to exist. Do not go through this company! ********... read more
Business response:
****** thank you for your feedback. Our team is saddened to hear how displeased you are by your experience. Please give us the chance to patiently address your concerns with your move-out and the upkeep in our community by connecting with us at ***************************************. We look forward to finding solutions based on our discussion.
If I could give them negative stars I would. DO NOT GIVE THEM ANY BUSINESS. Lived at ************* for 2 years and left the place spotless. I paid through the end of November even though I physically moved out October 9th. They quickly re-leased the unit therefore were paid DOUBLE rent on it. After 30 days I received a **** from them with blurry pictures of "damage." I disputed the charge and demanded a refund of my deposit in addition to the doubled rent. *******************************, the manager there, is HORRIBLE. She ... read more
Business response:
******, thank you for reaching out as a former resident. We take care to provide clear communication regarding our move-out policies and pricing, so we are sorry to see that you are unhappy with our team's handling of this situation. At your convenience, please connect with our Cares Team at ************************************** so we may look into this situation further. We look forward to speaking with you soon.
They are charging me money unfairly to what they said to me.
Business response:
****, we appreciate your review. Our pricing details are explained at the time of leasing, so we are sorry for any misunderstanding regarding the cost of the amenities. Please allow us to answer your questions and clarify any confusion. At your convenience, contact us at **************************************. Thank you for your review.
Frequently asked questions about Grand Reserve at Kirkman Parke
How is Grand Reserve at Kirkman Parke rated?
Grand Reserve at Kirkman Parke has a 3.4 star rating with 607 reviews.
When is Grand Reserve at Kirkman Parke open?
Grand Reserve at Kirkman Parke is closed now. It will open at 10:00 a.m.
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