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Grand Reserve at Kirkman Parke
- Apartments
- Orlando, FL
About this business
Location details
3301 S Kirkman Rd, Orlando, FL, 32811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
****** Apartments in Silver Spring, **, under Trinity Property Consultants, took over the apartment complex in May/June 2021. The air conditioning in the fitness center/health club has not worked since ****** arrived, despite the ** area's warm/hot weather. In prior years, under prior management, the temperature was set and working at 72 degrees. Without the **, temperatures are often well into the 80s and will remain high in the fitness center. The high temperature makes using treadmills, bikes, ellipticals impractical if n... read more
Business response:
*****, thank you for bringing your concerns about the air conditioning in the gym to our attention. We are sorry to hear that you have been displeased with our team's response to this matter and would like to connect you with our Cares Team. Please contact them at ************************************** so we may work toward turning your experience around.
Office staff is extremely unprofessional.Office staff manager does not document verbal agreements that she makes with residents. Office manager is extremely disrespectful and rude. Office manager has been seen racially profiling children and misleading parents. When issue was presented to office manager and corporate offices, nothing was done. Office manager is allowed to bully residents while living on property. I highly DO NOT recommend living at the ****** APARTMENTS IN ******, ** until there is new staff that is not allo... read more
Business response:
Candyce, we hold a great deal of respect for our residents and want everyone to feel at ease in our community, so we are troubled by your feedback. We would like to discuss your comments in greater detail. Please reach out to our Cares Team at feedback@trinity-pm.com so we may promptly address the concerns you have raised. Thank you.
i was current resident in Baasahm properties at Ventana Oaks in ****** , my lease going to end and they told me to remove autopayment and wants to me wait for final **** ,now they are charges me 150$ more for late payment and they didn't communicated to us clearly even though was twice went to leasing office to confirm final **** .we even supported and didn't complaint about there mishandling during bad weather and we live without water and power more than week back in February during bad weather in ******.very unacceptable ... read more
i was current resident in Baasahm properties at Ventana Oaks in ****** , my lease going to end and they told me to remove autopayment and wants to me wait for final **** ,now they are charges me 150$ more for late payment and they didn't communicated to us clearly even though was twice went to leasing office to confirm final **** .we even supported and didn't complaint about there mishandling during bad weather and we live without water and power more than week back in February during bad weather in ******.very unacceptable ... read more
i was current resident in Baasahm properties at Ventana Oaks in ****** , my lease going to end and they told me to remove autopayment and wants to me wait for final **** ,now they are charges me 150$ more for late payment and they didn't communicated to us clearly even though was twice went to leasing office to confirm final **** .we even supported and didn't complaint about there mishandling during bad weather and we live without water and power more than week back in February during bad weather in ******.very unacceptable ... read more
This is in reference to their property: *************************, Located at **************************************.I moved out on July 31, 2020 at the time my rent was paid in full through July 31, 2020. My belongings were completely removed from the premises by August 2nd, 2020. At the direction of the property manager, ******* ******, I submitted and email along with pictures disputing the fee for terminating my lease on November 24, 2020. I requested that my invoice be revised to reflect prorated rent and utilities for ... read more
Business response:
Rose, thank you for your review. Our team works hard to ensure a clean, pest-free living environment for our residents, and we are sorry to hear you experienced inconvenience by way of pests. We have been in constant communication with you about the move-out fee you mentioned and are extremely transparent when it comes to our policies and fees with all of our residents. If there is anything more you would like to discuss, please email us at feedback@trinity-pm.com when you have a moment. Thank you.
We've been living here for about a month now and I'm less than impressed. The day we moved in, we were missing primary appliances and there was actually **** in the toilets, which goes to show that clearly, nobody inspected the apartment before we moved in. We've had maintenance requests marked "completed" without maintenance showing up, we've had cockroaches (again, without maintenance responding to the work order) and today was probably the icing on the cake. After paying my rent on time, on June 1, and after receiving a c... read more
Business response:
Madeline, thank you for your feedback, which we assure you we take seriously. Ensuring the comfort and satisfaction of our residents is our top priority, so we will begin reevaluating our performance in terms of our groundskeeping, communication, and atmosphere right away. As we prepare to take action, we encourage you to email our Cares Team at feedback@trinity-pm.com so we may do everything within our power to improve your living experience in a timely manner. We look forward to hearing from you.
This company takes advantage of people. We were exemplary tenants. We never missed a payments, replaced fixtures on our own dime, and moved out days earlier than required. However, they kept our deposit on top of attempting to charge us an additional $500 for carpet cleaning after they had our carpets professionally cleaned 2 months prior to our move out date. This is in bullying and direct violation of the state's renters law. Do not trust this company and get everything in writing."
Business response:
Thank you for your feedback. While we are saddened to hear that you have been less than satisfied with our service, we assure you that your comments will help inform our future decisions for improvement. We wish you nothing but the best in your new home.
I live at ******************* and the management and community are bad . The pool is filthy and now has been shut down . Bird droppings all over the deck and never cleaned . The cover was left on the deck for a month . Safety issues with doors not closing to keep unwanted people out were never addressed and left broken for three months and still not repaired . Lights out in the stairwells for 2 months making the stairwell dark and the rental agent walked by the burned out lights every day and they were never replaced . The l... read more
Business response:
Mike, thank you for writing. Our team works hard to provide a top-tier living experience to all of our residents. We are sorry to read your review as it does not reflect our high standards of service. We have escalated your review to our Cares Team and encourage you to reach out directly at feedback@trinity-pm.com. We hope to hear from you soon.
Frequently asked questions about Grand Reserve at Kirkman Parke
How is Grand Reserve at Kirkman Parke rated?
Grand Reserve at Kirkman Parke has a 3.4 star rating with 607 reviews.
When is Grand Reserve at Kirkman Parke open?
Grand Reserve at Kirkman Parke is closed now. It will open at 10:00 a.m.
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