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Good Samaritan Hospital
- San Jose, CA
About this business
Location details
2425 Samaritan Dr, San Jose, CA, 95124, United States
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RecommendedI was a patient there last August 2019, had all my belonging stolen by a house cleaner If you see a Red, harvest over the shoulder bag and it had a fake diamond snoopy hanging from the strap. She got about $10,000.00 worth of jewelry, several diamond rings, a red ruby, wallet full of gift cards and the red bag, my brand new car keys. Please arrest her or anyone that may have these items.i have a photo of the bag if you need to see it. Thanks !!! BURN UNIT Second Floor!
Business response:
Thank you for reaching out and please know we take these concerns very seriously. While we are unable to discuss specific patient encounters publicly due to privacy laws, we would greatly appreciate the opportunity to speak with you further about your feedback. Please don't hesitate to reach out to our quality team at (844) 445-8708 or private message us your contact information, and we will follow up as soon as possible. Thank you.
RecommendedMy mother’s ER experience was a 5 out of 5. There was a short wait time. The staff from the time you walk in for temp check to the doctor and nurses in between were all attentive, caring and polite. The facility was very clean. My mom received the care that she deserved. I strongly recommend this hospital.
Business response:
Thank you for your review. We value our outstanding team members at TriStar StoneCrest Medical Center and will pass along the compliment to our emergency department.
My significant other was originally in the ER and admitted to the hospital. You can tell they only wanted to admit her to get the insurance money because as soon as they admitted her they didn’t want to run anymore test, they just wanted to pump her full of meds and discharge her. I would highly recommend not wasting your time or your insurance money on such a unprofessional hospital. The doctors all think of themselfs as a better person then you and everytime she tried to explain herself the doctor would cut her off and spe... read more
Business response:
McKenon - we are so sorry that you had a negative experience. Our patient advocate would like to gather further details from you. Latonya McCloud can be reached at 850-325-5046 or Latonya.Mccloud@hcahealthcare.com. We hope to hear from you.
RecommendedMy mother’s ER experience was a 5 out of 5. There was a short wait time. The staff from the time you walk in for temp check to the doctor and nurses in between were all attentive, caring and polite. The facility was very clean. My mom received the care that she deserved. I strongly recommend this hospital.
Business response:
Thank you for your review. We value our outstanding team members at TriStar StoneCrest Medical Center and will pass along the compliment to our emergency department.
My significant other was originally in the ER and admitted to the hospital. You can tell they only wanted to admit her to get the insurance money because as soon as they admitted her they didn’t want to run anymore test, they just wanted to pump her full of meds and discharge her. I would highly recommend not wasting your time or your insurance money on such a unprofessional hospital. The doctors all think of themselfs as a better person then you and everytime she tried to explain herself the doctor would cut her off and spe... read more
Business response:
McKenon - we are so sorry that you had a negative experience. Our patient advocate would like to gather further details from you. Latonya McCloud can be reached at 850-325-5046 or Latonya.Mccloud@hcahealthcare.com. We hope to hear from you.
Saturday night my fiancé went to parkland with what we KNEW was an asthma attack. she has had chronic asthma for a very long time and knew all she needed was a nebulizer treatment & we would’ve been on our way. well they refused a nebulizer and swore even after multiple negative covid tests that she was covid positive. she was in the emergency room for six hours and went through multiple unnecessary tests, xrays, ct scans. with every minute that went by with no help for her breathing it became increasingly worse. they wouldn... read more
Business response:
Thank you for taking the time to provide this feedback and we apologize that your expectations were not met. A positive patient experience is extremely important to us and we would like to address your concerns. These comments have been shared with our Quality and Safety Department and we would appreciate the opportunity to speak with you directly to learn more details. Please contact MaryBeth Hillard of our Patient Experience Department at 603-421-2207 or marybeth.hillard@hcahealthcare.com.
RecommendedWas a patient twice and very satisfied
Your front desk staff are rude and this place ia very unprofessional. I was here last night for my friends c-section. They did not have her in the system but were expecting me. Today after driving 2 hours back. to same Hospital she still is not in the system different staff telling me there is no patient here and has not been.
Recommendedit is a great hospital,,, they take care of you here waiting on you hand and foot,an making you feel welcome
Business response:
Thank you, Leroy! We take pride in serving the community and appreciate you taking the time to write such a kind review. We will be sure to pass it along to our staff.
Frequently asked questions about Good Samaritan Hospital
How is Good Samaritan Hospital rated?
Good Samaritan Hospital has a 4.4 star rating with 5,686 reviews.
When is Good Samaritan Hospital open?
Good Samaritan Hospital is open now. It is open 24/7.
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