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Good Samaritan Hospital
- San Jose, CA
About this business
Location details
2425 Samaritan Dr, San Jose, CA, 95124, United States
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Quality of care was ok, but their billing department must be clueless. After almost 2 years of phone calls with their "managers" and Tricare reps they still keep sending me bills and payment plan options. Your CEO, Mr. Ehrat must be super proud of the billing and collections departments complete lack of competence and ability to resolve an easy $500 bill with Tricare. Any further correspondence regarding my account will lead me to seek legal representation under Fla. Stat. 627.736(5)(c). "The provider’s failure to submit tim... read more
Quality of care was ok, but their billing department must be clueless. After almost 2 years of phone calls with their "managers" and Tricare reps they still keep sending me bills and payment plan options. Your CEO, Mr. Ehrat must be super proud of the billing and collections departments complete lack of competence and ability to resolve an easy $500 bill with Tricare. Any further correspondence regarding my account will lead me to seek legal representation under Fla. Stat. 627.736(5)(c). "The provider’s failure to submit tim... read more
RecommendedI recommend our hospital to everyone, feeling blessed to work there.
Going to ER, emergency surgery in the ER. Don’t go there!
Business response:
We are very sorry to receive this rating. If you would be willing to speak with a patient advocate about your experience, we would be grateful to hear from you. You may reach a patient advocate by calling (615) 769-7170 Monday through Friday, 8 a.m. to 5 p.m.
RecommendedI will start of by saying I am someone who never goes to the hospital for anything, EVER (mainly because I’ve never really needed to and also because the idea of going is an uneasy feeling); however, I had been presenting symptoms that were concerning/potentially life-threatening according to my OB Nurse Practitioner so I decided to go to the ER. My experience at Summit was top notch and I could not be more thankful for the staff immediate assessment of me/my condition, quickness to get me in, seen by the doctor in a timely ... read more
Business response:
Thank you for sharing your experience. I will share your feedback with the care team! Thank you for choosing TriStar Summit for your emergency care needs.
Going to ER, emergency surgery in the ER. Don’t go there!
Business response:
We are very sorry to receive this rating. If you would be willing to speak with a patient advocate about your experience, we would be grateful to hear from you. You may reach a patient advocate by calling (615) 769-7170 Monday through Friday, 8 a.m. to 5 p.m.
RecommendedMy son was admitted into PICU Sunday night. Abby, Katie, and Gracie took care of him majority of the time and they were amazing. They are AMAZING nurses who are excellent with children. They definitely found their calling. Thank you again for making Cayden’s stay as comfortable as you possibly could for him! Cayden loved Dr. Mata as well. He listened to my concerns answered my questions and made sure Cayden understood what he was telling me in regards to his treatment and discharge. ❤️❤️❤️
by far the worst billing customer service ever... no communication at all. lack of knowledge on what to do. rude people answering the phone... it's really bad service.
Business response:
Thank you for letting us know. We’d like to help resolve any issue you may have. Please call our director of patient access services at (956) 350-7251.
RecommendedI was a patient there last August 2019, had all my belonging stolen by a house cleaner If you see a Red, harvest over the shoulder bag and it had a fake diamond snoopy hanging from the strap. She got about $10,000.00 worth of jewelry, several diamond rings, a red ruby, wallet full of gift cards and the red bag, my brand new car keys. Please arrest her or anyone that may have these items.i have a photo of the bag if you need to see it. Thanks !!! BURN UNIT Second Floor!
Business response:
Thank you for reaching out and please know we take these concerns very seriously. While we are unable to discuss specific patient encounters publicly due to privacy laws, we would greatly appreciate the opportunity to speak with you further about your feedback. Please don't hesitate to reach out to our quality team at (844) 445-8708 or private message us your contact information, and we will follow up as soon as possible. Thank you.
Frequently asked questions about Good Samaritan Hospital
How is Good Samaritan Hospital rated?
Good Samaritan Hospital has a 4.4 star rating with 5,686 reviews.
When is Good Samaritan Hospital open?
Good Samaritan Hospital is open now. It is open 24/7.
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