This profile has been claimed by the business owner or representative.
Germain Honda of Surprise
- Car Dealers
- Surprise, AZ
About this business
Looking for a new or used cars in Surprise, Sun City, Buckeye, Avondale, Phoenix, Glendale, or Peoria? Germain Honda of Surprise has you covered with all the best options. As the newest Honda dealer in the area, our experts commit to serve all of your automotive needs with the perfect blend of quality, care, and professionalism. Explore our extensive inventory of new Honda vehicles, or get a great deal on one of our used or certified pre-owned models today!
Location details
13270 North Autoshow Avenue, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great dealership bad service writers, I bought 2 vehicles here and it was a great experience, however the service writers never have your best interest, I get it they’re there to make money. Twice now I have had issues with the service department here. The latest one being this last week that the battery in my car right now it was only two years old. I called and check to see if it was still under warranty and they said yes the battery was under two years old just bring the car in and they would place the battery. So I got t... read more
Business response:
We truly appreciate your business and thank you for your feedback. We are disappointed to learn of your recent experience and would appreciate the opportunity to speak directly with you regarding this matter. Please reach out to our service manager, David McKee at (602) 780-3495 and allow him to address this matter. Best Regards Sassha Motz General Manager
This was the single greatest buying experience I have ever had in a dealership! Jason was not pushy and got my family into an amazing pre-owned SUV. I’ve already started recommending him to my friends that are Honda fans.
Business response:
Thank you so much for your positive review and recommendation! We are overjoyed that Jason could be of assistance to you and ultimately get you into a vehicle that you love! We hope to serve you and your automotive needs again in the future! Best Regards, Sassha Motz General Manager
Jason did a great job, and the staff worked with me on the purchase! Thank you!
Business response:
Thank you for your business and kind words about your experience with Jason. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager
I took my 2009 in for an oil change,milage 106,000; on May 26, 2023. Usually I go to Arrowhead Honda but this was closer to errands. While waiting for my oil change, Victor came to me and said I needed a timing belt, said and showed me, the carfax report indicated the water pump had been changed previously but not the timing belt. I thought not possible but said to get my records in glove box.. big mistake, he took and destroyed my records. Next day shows me report that the timing belt had been replaced previously but not th... read more
Business response:
We sincerely apologize that your experience was not the quality visit our team works hard to deliver. Thank you for speaking with our service manager, David, and allowing him the opportunity to address your concerns. Our team looks forward to working with you in the future and the opportunity to turn your experience around. Best Regards, Sassha Motz General Manager
Easiest buying experience ever! Our salesman Kody identified quickly exactly what we were looking for in a new car and directed us to just the right one. A fair price was offered for our two trade-ins. Processing took a couple of hours, but that is normal. They treated us well.
Business response:
Thanks for letting us know how pleased you were with Kody's assistance, Martha! We're happy Kodey's support and expertise helped to make this experience an overall success. Congratulations on your new Honda! We wish you so much joy and satisfaction in your journeys to come, from everyone here at Germain Honda of Surprise! Best Regards, Sassha Motz General Manager
I had the worse experience at this dealership than I have ever had before. We were waiting to finalize our sale after having already negotiated a price for a new Honda Accord. My husband, myself, the sale person, and whoever he goes and runs to every time we counter all agreed. We were waiting for financing (we had our own, but had to sign all the paperwork), and someone else came up to us to tell us that there was a special package on the vehicle and they would need to add that $4000 to the price that we had already settled... read more
Business response:
We apologize that we were unable to meet your pricing expectations and apologize for your experience. At the time of your visit, you were working with one of our new team members, who is still on a learning curve. Unfortunately, the cost of the HPD package was either missed or not communicated during the initial negotiation. Luckily, the discrepancy was caught before you signed any official paperwork with our business office. We did offer to switch you to another vehicle that did not have this package already installed or to... read more
I took my 2013 Honda Accord in for a simple oil change. . It took about 2.5 hours. Watched as mechanics stood outside smoking and laughing. Many other customers were upset as well. Service advisor tried to upsell me on having the timing belt changed, but my 4 cylinder has a timing chain. Horrible dishonest people. They will not see my car again. Trying to take advantage of people is not good for business.
Business response:
We are disappointed to learn about your service visit with our team here at Germain Honda of Surprise. Our Service Manager David McKee would appreciate the opportunity to speak directly with you regarding this matter. Please give David a call at 602-875-8650. Best Regards, Sassha Motz General Manager
If there is one thing I cannot stand, it would be a pushy salesman. My fiancé and I went to Germain Honda last Thursday to look at one of their pre-owned vehicles, a 2020 Honda Accord. We were greeted by Brandon Schilling, one of the sales people at the dealership. Brandon was knowledgeable, helpful, and most importantly, listened to our wants and needs. We informed Brandon that we really liked the car, but was not prepared to purchase a vehicle that evening, and that we wanted to get a preapproval from our own bank before w... read more
Business response:
Hey, that's fantastic! Congratulations to you on your pre-owned vehicle! It's important to us that our guests' needs and wants come first, so we're happy Brandon and our team gave you the support and space you needed in order to make the choice that best fits your lifestyle. We want to wish you all the joy, satisfaction, and adventure your vehicle has to offer. We look forward to working with you again someday. Until then, drive safe and have fun! Best Regards, Sassha Motz General Manager
Bought a new 2022 CRV a few weeks ago. Of course we would have liked to pay less but overall felt that we got a decent deal. Love the car. Our salesperson Evan was the best we've dealt with in 65 years of car buying. Good job kid. Old Jim.
Business response:
Congratulations on your new Honda CRV! We are overjoyed that Evan could be of assistance to you and provide you with the perfect vehicle, deal, and overall experience! We couldn't be more pleased to hear of your satisfaction with your sales experience, and know you will enjoy the ownership of your new Honda. Best Regards, Sassha Motz General Manager
Frequently asked questions about Germain Honda of Surprise
How is Germain Honda of Surprise rated?
Germain Honda of Surprise has a 4.7 star rating with 3,285 reviews.
When is Germain Honda of Surprise open?
Germain Honda of Surprise is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com