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Germain Honda of Surprise
- Car Dealers
- Surprise, AZ
About this business
Looking for a new or used cars in Surprise, Sun City, Buckeye, Avondale, Phoenix, Glendale, or Peoria? Germain Honda of Surprise has you covered with all the best options. As the newest Honda dealer in the area, our experts commit to serve all of your automotive needs with the perfect blend of quality, care, and professionalism. Explore our extensive inventory of new Honda vehicles, or get a great deal on one of our used or certified pre-owned models today!
Location details
13270 North Autoshow Avenue, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My little cousin went came in with all intentions of purchasing a vehicle. We found the car we liked and got to working the numbers, after reviewing the figures we noticed that there was an addendum on the car for a "Desert Protection Package" that includes Premium Window Tint, Door Edge guards, Lifetime Nitrogen and Premier Theft for a very clearly stated "Total additions not included in MSRP of $2890. They then explained that there was an incentive to finance with the dealership of a $1000. When reviewing the numbers, we n... read more
Business response:
I'm sorry to learn about your dissatisfaction with our dealership. I would appreciate the opportunity to speak personally with your regarding this matter. Please give me a call at your earliest convenience. Best Regards, Sassha Motz General Manager 602-875-8600
Best car purchase experience we have had, Montana Boone was our sales person she above beyond to provide all the information we need to make a decision on what vehicle to purchase. She explained all the opinions and then set with in our New CRV and went though all the settings to make sure we knew how to use all the safety settings. The whole team involved were outstanding, knowledgeable and friendly. Great Job!
Business response:
Tim and Val, Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that Montana and our team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Enjoy the road in your new CRV. Best Regards, Sassha Motz General Manager
Worst experience ever!! I and others I have spoke with suggest no one ever waste your time and money at Surprise (Germain) Honda. According to Brandon, the Manager who shook hands with me late in the evening on a price, down payments, all terms... We were buying a car for my daughter & my wife wanted to Co-sign with our daughter. I explained the pain my wife has with a serious illness, but I could go pick her up and bring her back. Brandon said, no problem, they had to get it washed, etc. in the morning and we could come pic... read more
Business response:
We are truly disappointed to learn of your experience and assure you this is not how Germain does business. Our goal is to ensure the complete satisfaction of all our guests and we apologize that you did not receive this level of service on your visit. We stand behind our offer to assist. Best Regards, Sassha Motz General Manager 602-875-8600
When we bought our Honda we said no no no, we do not want to buy your free When year maintenance program. But when we signed the docs, we found they have charged us in a deceitful fashion in two places in our review signed contract. We asked him to please audit this and correct it And they refused to even look at it, and completely cut us off with our communication link to them. They charged us basically twice for a $125 annual maintenance. I have all the docs to prove this. But they are not even willing to look at them. Wha... read more
Business response:
Hello ****, If you truly were double charged the pre-paid maintenance we will certainly reimburse you. I will pull your deal today and verify. If that happened I will issue a refund for the amount over charged. Mistakes happen. Thank you,
went in with my 2018 low milage cadillac xt5 and was looking at the 2021 ridgeline RTL-E... asked what they would give me for my caddy.... $30,000 no more... even when Kelly blue book has it rated for trade in between $35,000 to $38,000?... guess that is why they have one of the lowest ratings... I wont name the other dealer, but they offered me at least $38,000 as is no trade in. just wanted to buy the vehicle.
Business response:
We are sorry we were unable to meet your pricing expectations. We do hope that when you are in the market again, you allow us the opportunity to turn your experience around. Our goal is to ensure the complete satisfaction of all our guests. Best Regards, Sassha Motz General Manager 602-875-8600
Simple oil change and tire rotation. Met with service advisor and discussed appointment. Service waiting are was clean and plenty of space to find a quiet spot to wait. When complete I was notified and we discussed the results of the overall check. Very pleasant experience. Visits like this on are why I will keep coming back to this dealership.
Business response:
Thank you for choosing Germain Honda of Surprise for your automotive service needs. We truly value your business and appreciate you taking the time to share your experience. Best Regards, Sassha Motz General Manager
Just bought our 2021 CR-V and LaDarl was our salesman. He did an excellent job of listening to our wants and needs and helped to make the entire sales experience a pleasant one.
Provide better customer service by not selling a car you are in the process of buying to another buyer. Don’t trust them. They will lure you in under false pretense and then let you know there is no deal for you because they choose a more favored buyer. We felt discriminated by the staff and also watch out for your personal data such as social security numbers / they don’t have proper disposal of documents to protect their customers from identity theft. Absolutely do not recommend.
Evan was extremely helpful and considerate to our needs in our purchase of our 2022 Honda Odyssey Touring. The staff are amazing and considerate, the facility is amazing, and Dave from the service department is extremely helpful and knowledgeable, They treat you like family! That's why we have purchased three cars from Surprise Honda since they have opened! This is the place to purchase your vehicle from, without the headaches of your traditional sale person. They are upfront with you the whole way, and try everyway to make ... read more
Frequently asked questions about Germain Honda of Surprise
How is Germain Honda of Surprise rated?
Germain Honda of Surprise has a 4.7 star rating with 3,285 reviews.
When is Germain Honda of Surprise open?
Germain Honda of Surprise is open now. It will close at 8:00 p.m.
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