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Germain Honda of Surprise
- Car Dealers
- Surprise, AZ
About this business
Looking for a new or used cars in Surprise, Sun City, Buckeye, Avondale, Phoenix, Glendale, or Peoria? Germain Honda of Surprise has you covered with all the best options. As the newest Honda dealer in the area, our experts commit to serve all of your automotive needs with the perfect blend of quality, care, and professionalism. Explore our extensive inventory of new Honda vehicles, or get a great deal on one of our used or certified pre-owned models today!
Location details
13270 North Autoshow Avenue, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Since I can't seem to change my last review of 1 star and customer service complaint, I'll write an update review. David McKee got involved after my negative review and has been working with me on the issue. David and his team have been trying to diagnose the AC problem but unfortunately the issue still exists. I will be bringing car back so they can contact Honda for further advisement on the AC issue. This new 5 star review is based off of their excellent customer service response regarding my AC issue , going above and be... read more
Business response:
Mar 28, 2024 Jamesroberson Since I can't seem to change my last review of 1 star and customer service complaint, I'll write an update review. David McKee got involved after my negative review and has been working with me on the issue. David and his team have been trying to diagnose the AC problem but unfortunately the issue still exists. I will be bringing car back so they can contact Honda for further advisement on the AC issue. This new 5 star review is based off of their excellent customer service response regarding my AC... read more
Jason Walter, Rob, and Alex really worked hard to get us into a much needed used car for our family. Thank you, all, for your care and guidance!
Business response:
Thank you so much! We are super grateful to have you in our Germain family. All the team members you mentioned enjoyed assisting you in finding the perfect pre-owned vehicle to meet all your needs and expectations. We wish your family safe travels. Best Regards, Sassha Motz General Manager
I had a great experience buying my Honda, however the service dept has been terrible. After reading these reviews my experience is very similar. I made an appt with the service dept and when I showed up for the appt. I was told by the service advisor that there wasn't an appt scheduled. I asked if anything could be done and was told "come back Thursday". Great advice, I think I'll relay the message to my boss when I need to take off more time to take my vehicle to another Honda servicer.
Business response:
Our team is disappointed to learn of your experience and would like to speak personally with you regarding your concerns. unfortunately, we are unable to locate customer records using your username. Please contact our service manager, David Mckee at 602-875-8650 so he may address this matter with you. Best Regards, Sassha Motz General Manager
Great dealership bad service writers, I bought 2 vehicles here and it was a great experience, however the service writers never have your best interest, I get it they’re there to make money. Twice now I have had issues with the service department here. The latest one being this last week that the battery in my car right now it was only two years old. I called and check to see if it was still under warranty and they said yes the battery was under two years old just bring the car in and they would place the battery. So I got t... read more
Business response:
We truly appreciate your business and thank you for your feedback. We are disappointed to learn of your recent experience and would appreciate the opportunity to speak directly with you regarding this matter. Please reach out to our service manager, David McKee at (602) 780-3495 and allow him to address this matter. Best Regards Sassha Motz General Manager
This was the single greatest buying experience I have ever had in a dealership! Jason was not pushy and got my family into an amazing pre-owned SUV. I’ve already started recommending him to my friends that are Honda fans.
Business response:
Thank you so much for your positive review and recommendation! We are overjoyed that Jason could be of assistance to you and ultimately get you into a vehicle that you love! We hope to serve you and your automotive needs again in the future! Best Regards, Sassha Motz General Manager
I took my 2009 in for an oil change,milage 106,000; on May 26, 2023. Usually I go to Arrowhead Honda but this was closer to errands. While waiting for my oil change, Victor came to me and said I needed a timing belt, said and showed me, the carfax report indicated the water pump had been changed previously but not the timing belt. I thought not possible but said to get my records in glove box.. big mistake, he took and destroyed my records. Next day shows me report that the timing belt had been replaced previously but not th... read more
Business response:
We sincerely apologize that your experience was not the quality visit our team works hard to deliver. Thank you for speaking with our service manager, David, and allowing him the opportunity to address your concerns. Our team looks forward to working with you in the future and the opportunity to turn your experience around. Best Regards, Sassha Motz General Manager
Easiest buying experience ever! Our salesman Kody identified quickly exactly what we were looking for in a new car and directed us to just the right one. A fair price was offered for our two trade-ins. Processing took a couple of hours, but that is normal. They treated us well.
Business response:
Thanks for letting us know how pleased you were with Kody's assistance, Martha! We're happy Kodey's support and expertise helped to make this experience an overall success. Congratulations on your new Honda! We wish you so much joy and satisfaction in your journeys to come, from everyone here at Germain Honda of Surprise! Best Regards, Sassha Motz General Manager
I had the worse experience at this dealership than I have ever had before. We were waiting to finalize our sale after having already negotiated a price for a new Honda Accord. My husband, myself, the sale person, and whoever he goes and runs to every time we counter all agreed. We were waiting for financing (we had our own, but had to sign all the paperwork), and someone else came up to us to tell us that there was a special package on the vehicle and they would need to add that $4000 to the price that we had already settled... read more
Business response:
We apologize that we were unable to meet your pricing expectations and apologize for your experience. At the time of your visit, you were working with one of our new team members, who is still on a learning curve. Unfortunately, the cost of the HPD package was either missed or not communicated during the initial negotiation. Luckily, the discrepancy was caught before you signed any official paperwork with our business office. We did offer to switch you to another vehicle that did not have this package already installed or to... read more
I took my 2013 Honda Accord in for a simple oil change. . It took about 2.5 hours. Watched as mechanics stood outside smoking and laughing. Many other customers were upset as well. Service advisor tried to upsell me on having the timing belt changed, but my 4 cylinder has a timing chain. Horrible dishonest people. They will not see my car again. Trying to take advantage of people is not good for business.
Business response:
We are disappointed to learn about your service visit with our team here at Germain Honda of Surprise. Our Service Manager David McKee would appreciate the opportunity to speak directly with you regarding this matter. Please give David a call at 602-875-8650. Best Regards, Sassha Motz General Manager
Frequently asked questions about Germain Honda of Surprise
How is Germain Honda of Surprise rated?
Germain Honda of Surprise has a 4.7 star rating with 3,745 reviews.
When is Germain Honda of Surprise open?
Germain Honda of Surprise is open now. It will close at 8:00 p.m.
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