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Germain Honda of Surprise
- Car Dealers
- Surprise, AZ
About this business
Looking for a new or used cars in Surprise, Sun City, Buckeye, Avondale, Phoenix, Glendale, or Peoria? Germain Honda of Surprise has you covered with all the best options. As the newest Honda dealer in the area, our experts commit to serve all of your automotive needs with the perfect blend of quality, care, and professionalism. Explore our extensive inventory of new Honda vehicles, or get a great deal on one of our used or certified pre-owned models today!
Location details
13270 North Autoshow Avenue, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Excellent response time . Quick and very helpful
Business response:
We appreciate the opportunity to earn your business and thank you for sharing your positive experience. Best Regards, Sassha Motz General Manager
They contacted me right away, But I decided against therir because of miles and price.
Business response:
We thank you for the opportunity to earn your business. Our inventory is constantly changing, please let us know if there is anything further we may assist with. Best Regards, Sassha Motz General Manager
They were very helpful. Good communication.
Business response:
We thank you for choosing to work with us here at Germain Honda of Surprise. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager
Had my Pilot serviced in the shop since new. Service Advisor has always honored other dealers valid coupons and works with me to get the service I need at a price within my budget. Service and waiting areas are spotless and plenty of free drinks and snacks to accommodate most reasonable people. Premium service with genuine Honda parts and factory technicians makes for a premium experience. $20 less than Valvoline and they even wash my car.
Business response:
Thank you for choosing Germain Honda of Surprise for your automotive service needs. Your complete satisfaction is our ultimate goal. Our team works hard to ensure all our guests receive the best in customer care. See you down the road.
I arranged for a 8:30am service to be performed on my 2017 Honda SI at Germain Honda on Tuesday the 14th of May 2024. I arrived one minute early 8:29 I checked the car in with I believe *****************************. Once checked in i proceeded to a sitting area and read my nook, and my phone. Nobody approached me with any info at all. A little after 9:30 i said to myself lets get up and walk around an stretch. I decided to walk outside it is now about 9:38 and low and be hold I see my car just siting outside the service are... read more
Since I can't seem to change my last review of 1 star and customer service complaint, I'll write an update review. David McKee got involved after my negative review and has been working with me on the issue. David and his team have been trying to diagnose the AC problem but unfortunately the issue still exists. I will be bringing car back so they can contact Honda for further advisement on the AC issue. This new 5 star review is based off of their excellent customer service response regarding my AC issue , going above and be... read more
Business response:
Mar 28, 2024 Jamesroberson Since I can't seem to change my last review of 1 star and customer service complaint, I'll write an update review. David McKee got involved after my negative review and has been working with me on the issue. David and his team have been trying to diagnose the AC problem but unfortunately the issue still exists. I will be bringing car back so they can contact Honda for further advisement on the AC issue. This new 5 star review is based off of their excellent customer service response regarding my AC... read more
Nice people but pricing is on the high side.
Business response:
Thank you for the opportunity to earn your business. We are sorry to learn we were unable to meet your pricing expectations. Best Regards, Sassha Motz General Manager
Jason Walter, Rob, and Alex really worked hard to get us into a much needed used car for our family. Thank you, all, for your care and guidance!
Business response:
Thank you so much! We are super grateful to have you in our Germain family. All the team members you mentioned enjoyed assisting you in finding the perfect pre-owned vehicle to meet all your needs and expectations. We wish your family safe travels. Best Regards, Sassha Motz General Manager
I had a great experience buying my Honda, however the service dept has been terrible. After reading these reviews my experience is very similar. I made an appt with the service dept and when I showed up for the appt. I was told by the service advisor that there wasn't an appt scheduled. I asked if anything could be done and was told "come back Thursday". Great advice, I think I'll relay the message to my boss when I need to take off more time to take my vehicle to another Honda servicer.
Business response:
Our team is disappointed to learn of your experience and would like to speak personally with you regarding your concerns. unfortunately, we are unable to locate customer records using your username. Please contact our service manager, David Mckee at 602-875-8650 so he may address this matter with you. Best Regards, Sassha Motz General Manager
Frequently asked questions about Germain Honda of Surprise
How is Germain Honda of Surprise rated?
Germain Honda of Surprise has a 4.7 star rating with 3,285 reviews.
When is Germain Honda of Surprise open?
Germain Honda of Surprise is open now. It will close at 8:00 p.m.
Need help? Contact us.
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