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Garden Goods Direct
- Home & Garden
- Bowie, MD
About this business
Garden Goods Direct LLC is located in Bowie, Maryland. They are a local garden center with a selection of trees, shrubs, perennials, tropicals, planters, potter, and law and garden care. Online they o
Location details
2410 N Crain Hwy, Bowie, MD, 20716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They totally ghosted me... I placed 2 orders within a few days. One for a dogwood tree. The other for 2 juniper shrubs. They were proactive in informing me the junipers were on backorder and would arrive in a month. When I finally did receive them, one of the shrubs was different than what I ordered. I emailed them to report this and asked them to re-send the juniper I had ordered. No response. Days later sent another. Nothing. Sent 2 additional emails over a 2 week period. And, the dogwood tree did not last a full month. As... read more
FIrst of all, I contacted Garden Goods, inquiring on the size of a forsythia bush. I was told that they're "at present two to three feet tall." So I ordered a forsythia, along with a burning bush and two mountain laurel shrubs. My order was more than $170 for four shrubs. When I received the order, I found the forsythia was only 17" tall. The mountain laurel were in good condition, but the burning bush was dry and shriveled with several broken branches. I contacted GGD and let them know about the issues and the only thing th... read more
This is a terrible company to order from. They never answer the phone, fail to return any messages, as well as respond to emails. The trees ordered arrived and were poorly packaged which resulted in two of the being snapped in half, the condition of the trees indicated they were not allowed to mature and pulled from the ground prematurely. The tree roots were poorly potted, the soil was lacking and they were very dry. After leaving message after message regarding the damaged trees and not receiving any response I had to give... read more
I ordered a plan that arrived the wrong side and was partly dead. I called and the woman said I would get a call back in 2 days with details once a plant expert reviewed my photos and determined next steps. They never called me back. It's been two weeks. No one answers their phone line (I tried all prompts) and I've emailed them (two different emails) 4 times. I have requested a refund from my credit card company as this business is a SCAM!
Business response:
We are very sorry to hear that this customer received an order that did not meet our quality standards. We have reached out to this customer directly and are in the process of rectifying the issue.
Do not buy from them. I have been trying to get a refund from them for a few weeks now and they won't. They sent me two plants that died a few days later. They said to file a claim with Route, the shipping service but they only do claims for broken or lost items and it was outside the policy window anyway. The plants were not broken but they were definitely not healthy and they got all rotted and died. I tried everything I could to fix them but they didn't survive and now this company is not responding to me and I just lost ... read more
Business response:
All of our plants go through a strict quality assurance process before they are shipped. Unfortunately sometimes our carriers do not take the care we expect while shipping our products. We do offer the option to purchase shipping insurance to cover any carrier damage during transit; in the case of damage there is a 15 day window to file a claim.
Sent a plant with extreme root rot. Worst company ever to buy plants from. Since there are a plethora of companies to choose from to buy plants online I would say the buyer should definitely choose another company. This was quite disappointing to say the least. .
DO NOT ORDER/ READ THE RETURN POLICY FIRST - This business is a complete scam... they apparently have great reviews on their site and ads but I have no idea how. I ordered a Fiddle Leaf Fig that was $170 back in the fall and it showed up dead and had been shipped upside down. I emailed their customer service and they said that they do not do refunds, but they would issue me a credit to place a new order in the spring since the "cold temps during shipment killed the tree". So, come April 2020, I placed a new order, using the ... read more
Business response:
Thank you for contacting the BBB about the experience that you have had with us. We are very sorry that we missed the mark with your order. Your order has been refunded in full. We have heard you, and we absolutely agree that your experience with Garden Goods Direct was unacceptable. Our vision to be America's #1 online garden center has always included our high expectations for excellent customer service. After an unprecedented year, we did not reach all of our goals and many of our customers felt the repercussions of that.... read more
I ordered 5 plants from them at a cost of $289. 4 of the plants were fine, but the 5th one was not. I ordered a 3 gal. Hydrangea and what I got was a plant that had been cut back almost to ground level. I am not sure it is even the kind of plant I ordered. I contacted customer service via email and explained the issue requesting a replacement of the plant. I received an email back from Veronica in customer service. She requested a picture of the plant in question. I sent a picture. It has been two weeks now since I sent the ... read more
Business response:
Thank you for contacting the BBB about the experience that you have had with us. We are very sorry that we missed the mark with your order. Your order has been refunded in full. We have heard you, and we absolutely agree that your experience with Garden Goods Direct was unacceptable. Our vision to be America's #1 online garden center has always included our high expectations for excellent customer service. After an unprecedented year, we did not reach all of our goals and many of our customers felt the repercussions of that.... read more
My plant was delivered upside down and badly damaged. It was not properly secured in the box from the onset. I emailed garden goods direct with a specific complaint and photographs of the plant. There has been no response. This is a ghost of a company this is a ghost of a company that will take your money and disappear.
Business response:
Thank you for contacting the BBB about the experience that you have had with us. We are very sorry that we missed the mark with your order. Your order has been refunded in full. We have heard you, and we absolutely agree that your experience with Garden Goods Direct was unacceptable. Our vision to be America's #1 online garden center has always included our high expectations for excellent customer service. After an unprecedented year, we did not reach all of our goals and many of our customers felt the repercussions of that.... read more
Frequently asked questions about Garden Goods Direct
How is Garden Goods Direct rated?
Garden Goods Direct has a 4.2 star rating with 221 reviews.
When is Garden Goods Direct open?
Garden Goods Direct is closed now. It will open at 8:00 a.m.
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