Gaia Jewellery

Joe Colmer 

on Google

2 weeks ago

I could not have asked for a better experience. I came in with no knowledge of engagement rings or diamonds and, unlike other places I visited, I was welcomed straight away. The team sat down with me, answered every question I had, and walked me through the entire process of designing the ring and sourcing a diamond. We created exactly what I had imagined, and it turned out perfectly. Everyone was incredibly friendly, professional, and genuinely went above and beyond to make sure everything was right. The process was complet... read more

Madeleine Clarke 

on Google

a month ago

Amazing bespoke engagement ring design service from start to finish with Gaia! They were the first store we went into and came across immediately as honest, knowledgeable, and dedicated to the craft. After shopping around in London we came back to them as they were so patient, not pushy at all, and pleasant to work with. Fair pricing and a wonderful attention to detail. I had a really clear idea of what I wanted and they delivered on my vision beautifully. Plus, just a lovely couple and always a joy to pop into this gorgeous... read more

Louise Kitley 

on Google

3 months ago

We chose Gaia to make a bespoke ring as a replacement piece for a family ring which has now been passed on to my daughter. They were a delight to deal with from start to finish. A really personalised and creative design process and fabulous outcome. I would recommend them 100%. They thoroughly deserve their customer service award. Best I experienced from all the options we considered. 

Cheryl Keen 

on Google

3 months ago

Gaia Jewelry in Chelmsford is an absolute gem of an independent store, run by the loveliest husband and wife team. From the moment you walk in, you feel the personal touch—they truly take the time to understand what you're looking for and go above and beyond to bring it to life. We asked them to design and create matching engagement rings with similar stones, and they poured such care, precision, and thought into the entire process. They kept us informed at every stage, and the final results were more beautiful than we could... read more

Mark Beaumont 

on Google

3 months ago

From Shelley- I rarely leave reviews, but my customer experience with the Gaia Jewellery team, was SO exceptional, that I couldn't not!!! Their customer service was second to none!!! They went above and beyond, on so many occasions!!! I had had nothing but issues with my engagement ring, since it was purchased several years ago. It needed a number of repairs. The shop has since closed down, where it was purchased. It turns out that it was due to the gold being very porous. Gaia initially were going to make a few changes to i... read more