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Frost NYC
- Jewelry
- New York, NY
About this business
Location details
20 W 47th St #203, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:30 p.m. | |
| Tue | 10:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 5:30 p.m. | |
| Fri | 10:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair prices and timely shipping. I love that they have lifetime guarantee
They offer so many perks when you purchase from them, and the customer service is Awesome!!!! You are a lifetime customer when you deal with them, and I definitely will be getting more products from this company in the future!!!!
Business response:
thank you so much for your amazing feedback, please return anytime!
Bought my Cuban Link bracelet and chain over 2years ago and its still looks as good as the day I bought them. Very happy about my purchases will be shopping again soon!
Kudos to ****! her customer service was above and beyond! Stellar employee for sure! Very informative and on top of her game!
Business response:
Thank you so much for the kind words! We're thrilled to hear that **** provided you with such exceptional service. She truly is a standout member of our team, and it's wonderful to know that her efforts made a positive impact. We'll be sure to pass along your compliments to ******'ll be delighted to hear them! If there's anything else we can assist with, please don't hesitate to reach out.
I love my iced out chain frost was amazing dealing with my order the size was wrong at first but they corrected it immediately,I then went ahead and got the matching bracelet OMG what can I say thr detail is amazing the shine on the chain and bracelet is truly divine for the price.Frost nyc is the only jeweler online I deal with you can rest assured your transaction is safe with them..
Business response:
Thank you so much for your glowing review! We're thrilled to hear that you love your iced-out chain and matching bracelet. We apologize for the initial issue with the size, but we're glad we could correct it promptly for you.Your kind words about the detail and shine of our jewelry mean the world to us. It's our goal to ensure every piece exceeds expectations, and we're delighted to know we've done that for you. Knowing that you trust Frost NYC as your go-to online jeweler is the highest compliment we could receive.Thank you... read more
this company is a scam. they send me a piece of jewelry that was vending machine quality and when i asked to return it, they claimed they accidentally sent the wrong thing! then the return took over a month to process, after a full week of the run-around they agreed to take it back, then kept my money for another 3 weeks. total scam. do not buy from this company.
Business response:
Thank you for your feedback. Were sorry to hear about your disappointment. We strive to provide high-quality products and efficient service, and its clear we fell short of your expectations.To clarify, we did not indicate that an incorrect item was shipped. Instead, we offered to exchange your item for one that better suited your preferences, as you were not content with the size you ordered.Our refund policy processes returns within 14 business days, and we apologize for any delay you experienced. We appreciate your patienc... read more
I would give -5 stars if possible .. The way Ive been treated & my issue still hasnt been resolved! I purchased the 28inch 8.5mm hollow diamond cut Cuban. (This chain was rarely worn but I noticed cracks in the diamond cut design on some of the links). The chain has a lifetime warranty.I messaged Frost & got the info of where to send my chain to have it repaired. When I received my chain back, it was completely ruined! It looked worse than when I sent it in, so I emailed Frost They apologized, said to send it back & they wil... read more
Business response:
We have maintained ongoing communication with the customer and reached a mutual agreement to ensure their satisfaction. The customer has expressed their gratitude for our efforts.Although the customer initially encountered difficulties updating their BBB review, they have successfully submitted a new review reflecting the positive outcome.We are pleased that the customer allowed us to resolve the issues with their order and appreciate their patience throughout the process.
Frost NYC has great products and amazing customer service. ******* helped me and answered all of my questions and concerns. I will definitely be doing business with them again.
Easy process and very helpful! Highly satisfied with the necklace and even better customer service.
Frequently asked questions about Frost NYC
How is Frost NYC rated?
Frost NYC has a 4.5 star rating with 1,435 reviews.
When is Frost NYC open?
Frost NYC is closed now. It will open at 10:00 a.m.
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