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Frost NYC
- Jewelry
- New York, NY
About this business
Large Jewelry Showroom specializing in Mens & Womens Jewelry. Specializing in diamond and gold chains, pendants, bracelets, rings and Pre-owned Rolex watches.
Location details
20 W 47th St #203, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:30 p.m. | |
| Tue | 10:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 5:30 p.m. | |
| Fri | 10:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love the fact that FrostNYC offers lifetime warranty that's the main reason why I purchased from them. And I also like the fact it only took 2 days for me to receive my chain
I recently purchased a Rolex for my mom for mothers day, they only show preloved versions on their website, but I called and spoke to one of their customer service agents, (****), her and her team were able to source a brand new rolex for me to gift to muy mom on mother day. This was a special purchase and i am very happy with the service i received from **** and her team. I picked up the watch in their showroom and got white glove service from **** the rolex specialist.Thank you frostnyc for making this purchase a memorable... read more
Guys if you have the chance ask for a *****************, she gets things done and she makes it happen. She is very customer friendly and she is the reason why I will continue my business with Frost NYC in the future. Don't forget ask for ***************** she will make the deal !!!!!
I will say this when I bought my chains initially from them I was happy I got what I paid for a 28 inch 21 g white gold chain for myself and a 20 inch 7 g white gold chain for my wife. When you buy the chain they say lifetime warranty repairs replacement all this other stuff that's all lies what they do do is steal from you. I sent my chains out for repair with the same length and weight only to receive both my chains back missing an inch of chain and a gram of weight missing. The hellacious process I had to go through from ... read more
Business response:
Customer sent 2 items for repair, and one of the chains came out shorter due to the fact the link was defective, We do not replace broken pieces. We sent the customer the item fixed and put back together. Once the customer contacted us about the size discrepancy we fixed it immediately. We also sent customer images and videos prior to resending the item back to him, so this review and comment is irrelevant.Here is the tracking number: ****************************************************************************************
I have purchased 2 items from Frost.Love them both. Shipped quickly and items were as described. I will purchase again. Very satisfyed.
Recieved my 14 karat gold name ring yesterday I paid over 500 dollars for and is only worth about 240 dollars,went to 3 different jewelry store they all told me I overpaid considerably,ring is flimsy and small looking,not worth the price,ordered necklace originally which was cheap and flimsy looking so I returned,and exchanged for ring,do not order from this company over priced and quality doesnt match price learned my ****** though no more online shopping for jewelry
Business response:
We don't base our pricing solely on weight, as the customer seems to believe. Comparing us to other companies that don't offer our level of service, such as our lifetime warranty and upgrade options, doesn't provide an accurate picture.In this case, we've offered to create a new ring for the customer that better suits her size preferences. She mentioned shopping without thoroughly reading the product description, including the weight and dimensions, which has led to her dissatisfaction.
I wish I wouldve read these reviews before purchasing a gold chain from them. I returned it the next day and they did not want to give me a refund, supposedly because I couldve gotten it from another store, knowing I was there less than 24 hours before.
Where to begin?! This company is FRAUD! They send out chains that a faulty and/or broken, and then they refuse to return for money back and claim its not their problem. Additionally, they claim the items are delivered when they are NOT. Read all of the reviews, and make sure you report them to ALL platforms ************** BBB, etc.) if they refuse your return.
Business response:
We appreciate your feedback and the opportunity to address your concerns. At Frost NYC, we take customer satisfaction seriously, and we're sorry to hear about the issues you've experienced.We want to clarify our return policy, which allows customers to return items for a refund within 14 days from the date of receipt. In your case, you requested a return beyond our standard deadline, and in an effort to maintain a positive customer relationship, we made an exception and authorized the return for a full refund.However, it's i... read more
I wouldn't recommend this place. I bought a Rolex watch from these guys online and when a I received it, it was way smaller then it looked online and it was ticking. I took the watch to a certified ***** dealer. The dealer told me that Rolex had never produced the watch and they would be unable touch it, not even to put in a new battery in. When I reached out to ForstNyc about the matter. They refused to send me a refund and tried to sale me a more expensive knockoff.
Frequently asked questions about Frost NYC
How is Frost NYC rated?
Frost NYC has a 4.5 star rating with 1,430 reviews.
When is Frost NYC open?
Frost NYC is closed now. It will open on Monday at 10:00 a.m.
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