Frost NYC

Blake W 

on BBB

2 years ago

I purchased a Mens Diamond Tennis Bracelet, and they materially misrepresented the quality of the diamonds, and become aware of it only in comparison to other diamonds I have.After sending the original bracelet back, I was sent a different bracelet that had better diamonds, but was the wrong size, so I had to send that back. Up until this point, I had been operating under the assumption that I had been mistakenly sent a yellow diamond bracelet. I learned around this time the company insisted that it did send me a white diamo... read more

Karen Y 

on BBB

2 years ago

I am at a loss for words. I should have read the reviews on this website before I every purchased anything from this company. I bought a chain that was too small. I tried it on once, took it off, and started a return. I was told that they were unable to ***** me a refund because the tags were not on the jewelry.. THERE WERE NO TAGS ON THE NECKLACE!! The necklace was in a velvet bag that said Frost. I put the necklace back in the bag, with the Original Order page and the Original wrapping and overnighted the merchandise. I wa... read more

Ambrosia D 

on BBB

2 years ago

My experience with FrostNYC has always been positive. I have purchased many beautiful pieces throughout the years, and they have been of superb quality. They offer amazing customer service and I love having free in house repair services complimentary with my purchases. Thank you FrostNYC and the staff. 

Heti K 

on BBB

2 years ago

I purchased a pinky ring, This is the third piece of jewelry I've purchased from Frost NYC. Top quality and a great company! This item was delivered quick and in a very nice box. The ring is very comfortable to wear. Extremely pleased! Thank you! 

Nora P 

on BBB

2 years ago

I’ve been purchasing from frost for a few years now and they have always followed through. My first purchase was an ID bracelet that I needed personalized. They were not only very accommodating but made sure I received it on time. My 2nd purchase was a customized ring. When I tell you they were very thorough and communicative from start to finish, from design all the way down to getting pictures before it was shipped for my approval. It was one of the best experiences I’ve had as far as shopping. My latest purchase was for a... read more

Shanon M 

on BBB

2 years ago

I have been shopping at FrostNYC for almost a year now and I absolutely love it. They have something for every occasion and taste Their selection of jewelry is unmatched and they offer the best prices around. The quality of the jewelry is top-notch and their customer service is amazing. They answered all my questions quickly, shipped the product on time, and even followed up to make sure I was satisfied. I would highly recommend FrostNYC to anyone looking for high quality, affordable jewelry. 

R. N. 

on BBB

2 years ago

I swear to God if I would have read these reviews I wouldn't have never done business with these people.I recently bought a 20-in Cuban gold chain from frost NYC after what I received for $3,000 originally 4500 a gold chain that neither look or felt like gold. This chain was so weak I was afraid that I would break it if I unlasted to try it on. The Cuban chain was knotted up so bad . I had to gently untangle it .Yet , the picture image that was magnified showed something different. After receiving the chain I immediately dec... read more

Ronnie N. 

on BBB

2 years ago

I swear to God if I would have read these reviews I wouldn't have never done business with these people.I recently bought a 20-in Cuban gold chain from frost NYC after what I received for $3,000 originally 4500 a gold chain that neither look or felt like gold. This chain was so weak I was afraid that I would break it if I unlasted to try it on. The Cuban chain was knotted up so bad . I had to gently untangle it .Yet , the picture image that was magnified showed something different. After receiving the chain I immediately dec... read more

Silvia D. 

on BBB

2 years ago

I am very upset. I had been fooled twice by these people! I hope this review help to other people to avoid being abused and victim of a scam! The name plate I bought is different than the one they post in the website photos and video. Mine name plate barely have a tiny diamond in each letter when it supposed to have diamonds all over and in top of that the chain is very thin not like the one in the video they have on their website. They told me they will fix it, I send it back and after few days I wanted to check up on my pi... read more