Franklin American Mortgage Company

Corey M 

on BBB

2 years ago

Overall was not a good experience banking with citizens, I never felt safe having a account as I had fraudulent activity . I called to ask for help but I was transferred several times to be could I couldnt be helped. All they did was send a new card. Also if you run a business expect major delays from the mobile deposit center. Other major banks are much more reliable. Hope citizens can fix the issue. 

Am W 

on BBB

2 years ago

The worst banking experience of my life. They essentially held my money hostage for two weeks even though I have deposited over 100k in deposits over the last 4 months. The check in question was verified and cashed by citizens. I have the stamp and voided check from the issuing bank. They held it with the excuse it needed to be verified. Which was a lie. They already cashed it. Every time I called to find out why or when hold would be up. I got a different answer or excuse. This bank plays games with your money. NEVER USE TH... read more

Jazz G 

on BBB

2 years ago

Ive had citizens bank for awhile. But the branch I used to go to I had no issues this branch, the people here are unprofessional, ignorant and act as if your questions are too much for them. Citizens bank in generals charge overdraft fees everytime you blink, even with their bogus forgiveness c*** they time to tell you about. I came in here to close my account the lady I spoke with, Le-ah. always has an attitude and will cut you right off while you are trying to explain something. She did this several times to me. How can yo... read more

Anon y 

on BBB

2 years ago

Citizens this bank is absolute GARBAGE, and online banking is a JOKE. Site/app is down every single day, the app doesnt work correctly, ** locked out of my money constantly because you cant make anything functional. Its down today, but the website doesnt say anything, I had to change my password and call you to get that information. Stresses me out all the time, because I think someone has gotten into my account, but no, its just the idiots at the bank who cant do anything right. 

Achal S 

on BBB

2 years ago

I moved from ** to ***** around the time my **** account got converted to Citizens. It was great hassle to get access to the account. Later I was able to get access but I am not able to move my money outside the account. So my money is stuck in the account and ********************** charges me $3/month account fees. Not sure why such a bank is allowed to operate.Giving 1* rating as cant give a 0 rating. 

Katya G 

on BBB

2 years ago

They immediately locked my account as soon as I opened it. The department that you have to speak to on the phone in order to unlock the account is only open until 5 on weekdays. I work Monday through Friday untill 6:30 pm. I have tried to call on lunch breaks or before work but their hold times are so long I can never finish talking to the department before I have to go back to work. I know it's not malicious but they are set up so that people who work can never get through to that one specific department so it feels like th... read more

Alysia C 

on BBB

2 years ago

****** in the fraud **** just hung up on me because I didn't have service with my cell and couldn't receive the verification code she was trying to text me. I was extremely pleasant the whole time. Maybe I'll have to switch banks after 20+ years!!! 

Kenneth M 

on BBB

2 years ago

I have a business bank account with ****************** for a few months and they are horrible. 

Dave L 

on BBB

2 years ago

I was in the process of applying for a mortgage, and everything was as if I was just being processed in a machine. Once I decided to go with another lender, my loan officer flipped as if I had leprosy, even hanging up on me on the phone. I had paid for the appraisal, and asked for a refund, and was ignored. Later, they sent me the appraisal, which meant a refund was no longer an option. When I asked them to help with transfering the appraisal, they ignored both my, and my realtor's attempts to call and email them. My loan of... read more