Franklin American Mortgage Company

LaShaunte M 

on BBB

a year ago

my account has been placed on hold & ive gotten 5 different answers from every representative ive spoken with. at this point i just want my account closed & a check sent out via mail. I saw all the horrible reviews about this bank but decided to give you a chance anyway & this is what i get no access to any of my ********** account being under investigation. its extremely inconvenient & the closet branch to me is 7 hours away. I just want to cut all ties with this bank my experience has been horrible its barely been two mont... read more

Erik B 

on BBB

2 years ago

I have received targeted promotion to open a checking and savings accounts with Citizens Bank NA (attached) and get $300 bonus on both if I follow the rules which I did. Since never got the bonus, I have contacted the bank and case was opened to investigate the issue. The reply was that I didn't qualify for bonus since I was withdrawing my direct deposits from my checking and checking account closes after 10 days if $0 value. I get my salary every two weeks and if checking account is closing after 10 days of zero balance it ... read more

Makda A 

on BBB

2 years ago

I wish I could give a negative star. I got a flier in the mail and it said if I open a checking or savings account and fund it with $500 witching a month, Id get $600 for both ($300 each). Initially, I was only interested in the savings since their website claims theyve a very competitive 4.5%APY! Reluctantly, I was convinced by the banker to open both even though they only have 4.5%APY on CDs and not savings account. She explained to me all I had to do was TRANSFER $500 each, total of $1000 and Id get $600 for both. Immedia... read more

Dolores T 

on BBB

2 years ago

I disputed a transaction that I used my debit card on. I disputed it on August 16 and nothing was done and they closed it even though I would call every 2-3 days to check on it. They reopened it on September 4 and now were entering month 2 without any resolution. Citizens bank is the absolute worst bank to use. Their call center is in ****** or some foreign country where the operators speak limited English and are not understandable due to their accent. Please save yourselves trouble and use any other bank 

Shanika C 

on BBB

2 years ago

I have a small loan that I pay for. I paid 2 full payments in August. Now, for September they are saying that I am late. I called them and told them I made 2 payments, 1 for August and 1 for September in advance. ******* tells me that I need to make another payment because it didnt apply to September, all of it went to August and the person that took the payment shouldve told me that. She said that it will appear on my credit report. This is not right when I am NOT behind. I chatted with **** in a message chat, she apologize... read more

Erica J 

on BBB

2 years ago

They are notorious for holding deposits so you will incur overdraft fees. They also process your withdrawals from your account first if your deposit and withdrawals come in on same day. This way they can receive additional overdraft money. 

Lina K 

on BBB

2 years ago

The triplicated a transaction for ******* from my business Citizens bank Checking account, they refunded me with one, but not the 2nd transaction. And on top of this they added an interest rate of 39 and few cents for NO reason. The ultimate fraud. Do NOT use Citizens bank credit card. 

Kevin B 

on BBB

2 years ago

Someone used by business card to charge a bunch of stuff. It ******** my account and I got slammed with overdraft fees.They credit me back the money for the charges and did not reverse the overdraft fees. It has been 6 weeks.I called again to take it off and I am hold now for 35 minutes and still no resolution.They see the reverse charges due to fraud and still can't reverse the charges the first time I called and now I have wasted 35 minutes with no resolution.There was no reason why the initial claim was not honored.I am c... read more

David E 

on BBB

2 years ago

I applied for an Apple iPhone loan, I was denied, which isn't a big deal because I do not have a long credit history. The problem however, is that they still charged my credit card for this!!! These people are thieves