Franklin American Mortgage Company

SEAN S 

on BBB

2 years ago

terrible communicators, absolutely godawful at communication, I received a one word "yes" in response to multiple questions that garnered more than a "YES" 

Justin M 

on BBB

2 years ago

We purchased a Xbox X at Target on May 11th 2022 and they required it to be financed through Citizens. The price of the console was $499, but we did not understand that somehow we also had agreed to pay another $400 for XBox All Access. We already were paying for XBox Gold for our son, and had only intended to purchase the new XBox model. The additional required "game pass" was not communicated, both in the statement provided by Citizens and the recipe provided by Target confirming the order. Citizens made no attempt to help... read more

Travis H. 

on BBB

2 years ago

Calling this a "bank" is generous. They **** me in to making a deposit with a high interest rate. Although I did some due diligence beforehand something felt off with them, so I deposited a smaller amount of money to test their processes instead of transferring my entire holdings over (Thank God). The check I deposited has been pending for over one month and the review is projected to take AN ADDITIONAL 3 MONTHS. NO ONE at Citizens is able to provide me with any information as to why this is happening other than the "Deposit... read more

Li S 

on BBB

2 years ago

I am very disappointed. My bank account was hacked for over ********* . Let me start with its a savings account! Don't use it on any computers. After my account being hacked and I speak with customer service to file claims they never do. Also citizens didn't catch it . The other institution did. No one called emailed sent a letter.....NOTHING! Fast forward. Claims filed and accounts and mobile banking froze. I go in to check on my account and there still letting my account get hacked. I closed my accounts never will go back ... read more

Clifford B 

on BBB

2 years ago

Twice now in the past 12 months I made my personal loan payment and Citizens Bank cant even apply the payment to my account correctly. Then I get harassed by their collections department continually about missing a payment and they are holding the $. Sad business practice and really sad they cant get organized enough to do a basic payment entry in their systems, but rest assured they already cashed my check for the payment they harass me for with calls and nasty emails. They prefer to hold your $ and harass you for no reason... read more

William H 

on BBB

2 years ago

Citizens Bank is the worst bank i've ever done business with and not by choice. After they merged with **** iv'e suddenly had nothing but trouble with them and my accounts. To keep it short and simple after they researched my claim about their customer service misleading me with wrong information about my account that affected my credit they have chosen not to correct the damage they've done to my credit. I've closed all my accounts there, my recommendation is to stay far away from this bank. 

Edward S 

on BBB

2 years ago

Receiving a fraud alert when trying to make a purchase with my account and my account has been disabled. **************** stated we'll be in touch in four business days. It's been 5 business days, no response to calls or emails. On the last call, they informed me that if I don't hear back after 4 business days, wait another 4 and then call again. Usually, time is of the essence with fraud, but I guess they think otherwise. 

Dell H 

on BBB

2 years ago

Worst mortgage company (they bought my mortgage from my bank) ! Do not deal with them! Terrible customer service, terrible accounting, terrible communication. There has not been one thing I have been satisfied with. I wish I could leave zero stars. 

Scarlet M 

on BBB

2 years ago

Citizens Bank lost my confidence in transferring me around to 6 separate representatives in the course of 3 hours of calls. I need a simple statement on letterhead, for which no one would take responsibility and everyone proceeded to act like I was making an outlandish request for which we have no form. I dont care if there is a form or not. Make one statement and be done with it. Say Citizens has no interest in the issue, since you said your policy says you have no interest in this. Oh no, we cant possibly do that. Its far ... read more