Franklin American Mortgage Company

Paul M 

on BBB

2 years ago

Besides being commercial customers and maintaining an average 250K balance in my commercial checking account, my wife and I had large personal accounts with Citizens and hold stock. Our troubles started when the joint checking account we used exclusively for travel and so rarely check was hacked. I caught the fraudulent charges on our joint account and was refunded the first time by Citizens and issued a new card.I never used the new card and 4 months elapsed before we looked at the account again as we were not traveling. Ci... read more

Vivian L 

on BBB

2 years ago

*************** was my financial officer. We have him on recorded line making sexist and rude comments regarding the nature of the business as well as commenting inappropriately on the age and proposal. After two months of deliberating over this loan and providing all necessary documents as well as paying for the appraisal, it was abruptly terminated with no recourse. This has been one of the worst banks I have egr worked with, and I used to use ***** Fargo so that's saying a lot. Fraudulent loan officer. ******* 

AMIR Q 

on BBB

2 years ago

Awful service.. dont waste your time. Very unorganized. Lack of communication and clarity. Took over 30 days just deny right before closing. Stay away from citizens bank. 

Michael E 

on BBB

2 years ago

Citizens has my car loan. They told me they stopped sending paper notices or reminders and switched all clients to eBilling in July. This caused me to be late on my July invoice, for which I paid the $27.46 fee. No reminder again in early August, so I paid it and called them to find out they changed all of their clients to eBilling with NO Notice. Seems like a good way to get a late fee from many people, it just doesn't seem right. I hope this doesn't effect my credit rating, but I would surprised if they don't get a flood o... read more

PATRICK W 

on BBB

2 years ago

If I could give this bank less than one star,I would,it takes forever to speak to an actual human being,you are always guaranteed a wait time of at least half an hour,their app doesn't work at all,after one week of this,I switched to PNC.I can't see how Citizens bank stays in business with so many negative reviews.Worst banking experience ever 

Rachel H 

on BBB

2 years ago

I've had a lot of different banks over the last ******************************************************************************************************* maybe something more malicious.My **** account was bought by **********************, oh they made so many promises, but when it came time to take over the accounts they cut all new customers off from their funds for 4 days. We didn't even know where our money was. Some customers got debit cards but no pin numbers, others got pin numbers but no debit cards. It was impossible t... read more

beth s 

on BBB

2 years ago

They will allow anyone to access your checking account. In the past 2 years, I have had half a dozen issues with unauthorized charges on my account. I had one again today. Anybody who can access your debit card number will be allowed to take any amount of money from your account whether or not you authorized it. The customer service is terrible. The customer service phone number is even worse. I spent 24 minutes on hold today, but the person on the other end doesn't know how to answer a phone and they hung up on me. So I dro... read more

MICHAEL M 

on BBB

2 years ago

Would give 0 stars if I could. I got an account with them to bolster my already good credit. I didn't need the account, I have a bunch of money. There was a problem with the credit card and I had to cancel the card I had on file with them that and because of how many accounts I have, it escaped my attention for a couple months. I'm busy. They didn't email, they never sent a letter. They called from a number flagged as "potential spam" 2 times over that time and never left a message. They never sent an actual message via text... read more

JESSICA W 

on BBB

2 years ago

They without permission had return payments made for automatic billing, the money was in the account and then without authorization went for a reversal of payment and then hit me with fees. When I tried to call they refused to refund the fee even with it showing the money was in the account. When I asked for the supervisor, she hung up after not liking that I wouldn't accept her answer. I have 2 business accounts and 2 checking accounts and 1 savings account. I'm pulling all my money out today.