Franklin American Mortgage Company

Joe R 

on BBB

2 years ago

We have a car loan through Citizens Bank and ended up being late on 2 payments as a result of not receiving paper statements. When we contacted customer service they explained that we no longer receive paper statements as a result of the company going "Green" in **. The company refused to waive the late fee despite a change that we didn't request and one that we were never notified of. I spent 45 minutes talking to an agent and 3 supervisors through the situation. I can't help but think that this change was at least in part ... read more

Lorie F 

on BBB

2 years ago

The citizen's bank in bergenstown PA is covering up. The fact they fired an employee a teller. Less than a year ago, all they did was fire her. She was accessing information unlawfully without the individual being in the bank or on the phone.This place is dirty. They should have done more than just fired her they should of Prosecuted her for what she's done and the damage c Caused to this family I had to choose a star To submit this otherwise they would get zero stars I strongly suggest you ******* banking with them. 

Kerry D 

on BBB

2 years ago

Terrible!!! The account was on an unenrolled status - then charged $210.00 in overdraft fees. Debit card purchases were made on my account when funds were available, however, the bank processed all the transactions right before my direct deposit hit the account. A banker not a manager out of ******* ** named ****, told me she was concerned that I was unenrolled and getting fees because that shouldnt happen. She told me that she would issue a new card and refund the fees.Then AFTER the new card was issued, told me that she di... read more

Anita G 

on BBB

2 years ago

**************** is poor. When Vivint ********************* came out, Citizens took the loan and refused to cancel the loan under 30 days for the equipment. They have a video stating the sales rep went over the cancelation policy, which he told me was a cancellation policy like ******** So I am slotted to pay $4000 for the equipment that doesn't work with no service. Vivint cancels the monitoring of the equipment that doesn't work with any other company. I agreed to working service. The 2nd technical support agent removed th... read more

Mary M 

on BBB

2 years ago

-Closing my account after 15 days as a customer. -Opened my account with over ********** days later, I went to a different branch to deposit $180.00 in cash. The teller said her computer was acting up and unless I had the full account number, she couldn't help me. I had my debit card, driver's license and SS card. I asked the branch manager could she look up my account number and GIVE IT TO THE TELLER so I could deposit. The branch manager states, "If the teller asked you for the account number, YOU have to provide it to her... read more

Chad D 

on BBB

2 years ago

Attempted to open two new accounts, a one deposit checking as well as a one deposit savings account to take advantage of a new customer offer. Within the same day, 3 hours later, i was locked out of my profile and my user ID was changed to "Fraudo". I have high 770's credit score, I work in the banking industry, verified all of my information with double authentication. Spent 45 minutes calling into Citizens to verify that the accounts were closed on their side as I was concerned with fraud, was repeatedly transferred and pu... read more

Jasmine A 

on BBB

2 years ago

High overdraft fees and low interest incentives. **************** is terrible! There is supposed to be 24hr fraud department but they don't answer their calls after 10pm.I was stuck in ******** over **** miles from home with no gas or way to pay for a hotel because they froze my card due to using my card out of my home state even though I confirmed the purchases through an alert email the day before. No one helped me, the only person I could get was customer service who said she couldn't do anything and that it was up to ***... read more

Apolonia N 

on BBB

2 years ago

*****************************, the Branch Manager in North ******, was extremely rude to my mother- who is a senior citizen. She was depositing a large amount of money into a LARGE account and was treated like scum. Absolutely unacceptable. 

Mac A 

on BBB

2 years ago

I cannot believe this bank is allowed to operate. Other than the awful customer service and the fact that every representative says a different thing, they are completely inaccessible. Our cars title is held at the bank, and in order to register it in the state we just moved to, we need the physical title to be send to our respective states DMV. They said it would take 2-3 weeks, it has now been 4. After calling them multiple time a week for a status update on the title (since its time sensitive via parking pass, ticketing/t... read more