Franklin American Mortgage Company

Juan R 

on BBB

2 years ago

Citizens bank has a Access ************* for accts that get sent to collections that has the absolute worst customer services even when you ask to speak to a Supervisor to try to resolve a human error that the bank made and cannot even justify the decision made that your acct is now in collections but simply quote policies as a scare tactic. Service is about making the customer whole or reconciling the matter by providing options for resolution not by simply saying well We cannot do that, so in short if you do business with ... read more

Elizabeth B 

on BBB

2 years ago

**************** does not exist with this bank. My ATM card would not work. I called ************** and after being on hold for 25 minutes, then transferred again, the agent had no idea why my card was frozen. I was told they would issue a new card in **** days. No card ever came after a month. I try again to call and after a 25 minute wait again was told to call another number (the original one I called weeks ago and then transferred again. This time I walked to the bank with a check trying to get some cash out. They refuse... read more

Michael K 

on BBB

2 years ago

I took out a home mortgage with Citizens. Got a great rate and they were pretty good at the beginning. In order to do so, they required me to set up a checking account. Of course , this checking account had a minimum balance requirement of $5k but I was told that if I also set up a savings account and transferred $100 between the two of them each month, I would never get charged a fee. Low and behold, I start getting $25 charges every month and every couple months I have to call and get them reversed. Forcing me to set up th... read more

Horacio F. 

on BBB

2 years ago

I went to a Citizens Bank branch to retire the money I have deposited there. I had a valid ID and the teller told me to wait as they needed to "verify" the account. The teller told me "I will check the account" and to wait. I waited. Then she called the manager, she also told me to wait. Instead of helping me first, as I was there first and ready to go, the manager started helping a different client and kept me waiting. They harassed me by calling the police because I was waiting by the teller. I still don't have my money. A... read more

David M 

on BBB

2 years ago

Worst bank ever! They are constantly s******* up my checking account. And now I can't switch to another bank because of them. Stay away from Citizens bank. 

Michael D 

on BBB

2 years ago

THIS BANK NEEDS TO HAVE A CLASS ACTION LAWSUIT FOR NOT PROVIDING THE PROMOTIONAL PROMISE FOR OPENING UP AN ACCOUNT. DIRTY SCAMMERS 

Asia B 

on BBB

2 years ago

THIS IS THE WORST BANK EVER!!!!!!!!!!!! THEY NEED TO BE CLOSED DOWN!!! SHOULD BE 0 STARS 

Ciara F 

on BBB

2 years ago

I've worked with this bank for 3 months and so far it is the worst at every level. The customer service wait times are obscene because even when you do finally get to talk to someone, all they are capable of doing is holding your hand while you wait together for their supervisor who apparently is the only one with any clearance to answer questions that aren't even of the utmost security.The online services feel clunky and unhelpful, despite every pre-recorded message forcing you to use those instead of trying to reach a huma... read more

John S. 

on BBB

2 years ago

CITIZENS BANK- REFUSES TO HONOR IT's OWN CERTIFIED CHECKS Received a Citizens Bank Certified Check from a client.Client is a Citizens Bank business ***************************** BANK REFUSED TO HONOR IT;s OWN CERTIFIED CHECK THAT WAS PRESENTED TO IT FOR PAYMENT Was rudely told by several different branch tellers that they would NOT HONOR their OWN CERTIFIED CHECK!!!STAY FAR AWAY FROM CITIZENS BANK There are ample amount of banks available who will stand behind their own CERTIFIED checks