Franklin American Mortgage Company

Charlene H 

on BBB

3 years ago

They Are stealing My Money. They reimbursed Me partially. Now They want: $6.54 $14.23 $497.97 For A balance of: $518.74 that They now want back after They had Already reimbursed Me Partial Damages. My Disability check is $1715.00 plus My Remaining balance which was in negative amount. Like About -$12.27so They hit Me with A Service charge of $30.00. balance was negative ***** approximately at the most. $1,715 In January -$48in fees -$98 in Life Ins. -$15 for Dismemberment Ins.The *************** owed Me was: $1,715 minus $16... read more

Maykel T 

on BBB

3 years ago

I had two completely different experiences with this bank. My first experience was consolidating my student loan which after a bumpy start, they gave me an excellent interest and repayment program and because of my first experience was so goo I decided to apply for a mortgage to purchase the condo where my parents are rented as an investment property so they don't have to move away. After more than 2 months, with a back and forth not so great communication with this bank, changing the conditions of the loan so many times and... read more

Karla G. 

on BBB

3 years ago

It was a Saturday. I got there at 11:30 am. There were a few people ahead of me, some were in line for almost an hour. Once 12 pm hit an employee comes out and says they are not doing anymore transactions because of the time. They claim they put their customers first. Shouldn't you serve the customers that were already in line? The employees were all ready to leave without serving the customers who made it to the bank on time. This location is in a heavy populated hispanic community. I wonder if this would've happened in cau... read more

Megan L 

on BBB

3 years ago

Would give a negative star if possible. I have Been battling with them for months trying to get my title. I have been Told different things from different workers when I call. **************** gives me the wrong answers and different answers when I call. I called requesting my title be sent to *********************, for the employee to tell me it needs to be sent to my personal address, I questioned this and was assured its fine. I call back and they did nothing and told me it has to be sent to my licensing office and restar... read more

Chanelle C 

on BBB

3 years ago

Worst bank ever hold on to my rental assistance funds for 5 months ..I need it to pay my rent ..don't bank with them.. 

Chris S 

on BBB

3 years ago

If I could give citizens a half of star or no stars at all I would gladly do that after all I was just put through including emotional stress, anxiety, misleading financial debt payoffs that were not Necessary To obtain the *** mortgage, defamation of character while attempting to obtain a mortgage. The worst bank Ive ever dealt with as far as any loan goes this will be my fourth house Ive never been through anything like this not even close they are asking for information that the ************************ doesnt even ask fo... read more

Peng C 

on BBB

3 years ago

If I could, I would have rated ************** 0 Star. I started an online saving account with them for my 9-year old son to show him how he can grow his little savings of $120. When I signed up, ************** told us it is a no-fee account. After one year, they started to charge $5 monthly fee without even informing us. Fast forward 3 years, my son's original saving of $120 becomes $2. My son was extremely disappointed to find out his saving is robbed by the bank. I have had many other no-fee saving accounts, including anot... read more

Myron M 

on BBB

3 years ago

I made all my payments on time and even made extra payments. To get an email stating that I was .76 behind for the month. So I called in another $60.00 payment, they took ******* out of my account!! Now are telling me I have to wait 3 days and today is Friday. There is no way someone can mistake 60 for **** over the phone. 

Kim O. 

on BBB

3 years ago

Received an offer online to open a savings account and checking account and receive $300 extra in the account if I follow the parameters. Applied on-line on 4/13/2022 and it took two days for them to open the account. The offer stated that the code was valid until 4/14/2022, as far as I am concerned as long as the accounts were started that date should be honored. Did not receive the welcome email until 4/15/2022. Past the deadline for the promotion. Called the phone number because they gave me no information including my ac... read more