Franklin American Mortgage Company

Jess M 

on BBB

2 years ago

I had an issue with citizens, about them not informing me about being overdrawn on my account and ended up having them tack on $125.00 in fees in 3 days! The tech support took one few and the teller another AS I WAS SIGNED UP TO BE NOTIFIED ABOUT OVERDRAFT FEES AND EVERYTHING ELSE! But I never got notified! ACCORDING TO THE TELLERS I WAS STILL ON THE NOTIFY LIST! Was trying to resolve this issue with them and called support referred to their CURRENT ADS about being notified about overdraft and I got yelled at from customer s... read more

Tigi B 

on BBB

2 years ago

****** Z is the rudest and most unprofessional customer representative/manager I have dealt with. He reluctantly refused to help in any way. I will not bank with Citizens Bank. DO NOT PUT YOUR MONEY IN THIS BANK AS THEY ARE ***** OF THIEVES. Even if, you have 2 to 3 times your spending limit, they will refuse to increase your daily spending limit. ************** told me CITIZEN BANK does not have all my money available. SAVE YOUR MONEY AND DO NOT BANK WITH CITIZEN BANK. 

Zachary V 

on BBB

2 years ago

I called about a car loan I had. I was transferred 3 times to be hanged up on I will never get a loan with citizens again 

Marcus S 

on BBB

2 years ago

I am super frustrated with this bank. First they took over my free checking account from ***** and than starting charging me $25 monthly for the account. I requested to transfer my money out of this account and close the account. 2 month later i receive a mail with a threat from Citizens bank that my account (which was requested to be closed) is overdrawn and that that they will report me to the credit reporting agencies and that this will be reflected in my credit score. So i called them again, this time i was told that i h... read more

Barbara M 

on BBB

2 years ago

Im only giving a two star review since Ive had both a savings and checking account with Citizens for about 25 years. This is my first complaint. I was charged interest on my **** account as I was told by ******* M a few minutes ago that I had to have two consecutive paid in full months before interest would stop being charged. I dont understand this and think its just a racket to steal money from people. If a bill is paid in full, no interest should ever be charged. I have other accounts at another bank and am considering to... read more

Margaret C 

on BBB

2 years ago

I unfortunately fell for a scam when I applied for a position. The fake employer used Citizens Bank to perpetrate the fraud. i notified the ************************* the BBB Scam Tracker, my local *** field and the ***'s Internet ********************** as well as the Credit Bureaus. I thought I should notify the bank the scammers were using so the bank would be aware that they have a cusomer that is scamming elderly citizens using their Citizens Bank account. I have the bank routing number and bank account of the scammer. Af... read more

Debra V 

on BBB

2 years ago

I opened an account with this company to receive a bonus. I met all required conditions of the offer and have not received it as of yet. Every time I call them their customer service puts me on hold for ***** minutes multiple times in a row. Seriously unprofessional and a disgraceful display of service. Making excuses and passing blame to other departments internally will not get you very far. 

Judi M 

on BBB

2 years ago

Seriously one of the worst of the worst. Sold my home and needed additional documentation from them - 2 hour phone wait then was disconnected. Again, waiting on tax documents that should have been here in the beginning of the month - still haven't received and so far on hold for 1/2 hour/ RUN don't walk away from this company. They have NO customer service whatsoever. 

Rebecca S 

on BBB

2 years ago

I had a joint account with my father. When he passed, they shut me out of all accounts even though I had provided them with copies of his death certificate, the will, my POA, and all the forms they asked for. They kept asking for more forms. They have ONE phone number that even if you call it, will not pick up. They sent letters asking for more forms in order to allow me, an owner of the accounts, to access my accounts. Because I can't get online, I can't access the tax forms I need to file my dad's taxes, and they didn't se... read more