Franklin American Mortgage Company

Dorothy C 

on BBB

a year ago

They shut down my credit card because they took money from the wrong checking account. I have tried to have ************ reopen my credit card and cannot get through to the right people. I have been a reliable customer for years and due to one mistake I have lost my only credit card.I intend to close my account at ********************** 

Michael B 

on BBB

a year ago

The employees literally bully customers and act like they should be treated better than others. Extremely unprofessional and a rude. The treatment of others is harassment. 

Zain W 

on BBB

a year ago

Despite their heavy marketing spend in and around the ****** area, make no mistake: Citizens Bank is possibly the worst choice you can make in banking. First off, their mobile app is barely functional, and their website is not much better. You'd think a bank that can afford the title sponsorship of the ********************* and the Citizens Bank Opera House could afford a decent UI/UX team, but apparently not. Secondly, good luck getting ahold of a representative on the phone. Their call center has extremely limited hours of... read more

T. W 

on BBB

a year ago

Citizens bank took money out of my account and now my account is overdrawn $1000. Im having bills returned because of this. I went to ******** to make a purchase and the seller wouldnt take a check. I went to a ATM at M and T Bank. I called Citizens customer service to raise my withdraw limit. With the Citizens bank employee on the phone the entire time. I tried withdrawing $500 3 times with absolutely no cash coming out of the **** The employee kept saying let me try this and nothing worked. The same employee filed a disput... read more

Pamela J 

on BBB

a year ago

I always receive great customer service in person and by phone 

Bryana B 

on BBB

a year ago

Awful awful awful. I've had them for ************************************************************** out. I paid everything off and reopened an account realizing I would have no steady income due to some home changes I came in to settle it and they had closed it out. I called the collections line to make sure I was clear and had no debts to pay off they said no. Check to a week or two later and my fiance put me on his savings account they found out and called thay bank telling them they labeled me as an account abuser even th... read more

Devin H 

on BBB

a year ago

This bank does not reach out to their customers. I have been a customer for over 16 years and because I kept a zero balance on my credit card too long for their liking, they cancelled the account without even a phone call. After 16 years, not ONE phone call. Zero late payments in this time, and not one phone call. I am very disappointed and dissatisfied with this institution and would advise anyone looking for a bank to look elsewhere. 

Jaycob B 

on BBB

a year ago

The worst bank I've ever had to deal with. Their customer service is unorganized and poorly trained, it's a 50/50 if you get someone who has any clue what's going on or what to do and they just keeps telling me sorry like a broken record instead of fixing the problems. I took a financing loan through them and there was some kind of glitch where the system thought I bought and then immediately returned an item the same day. This caused a lot of issues and when I talked to customer support I was told to return the item, when I... read more

Stephane J 

on BBB

a year ago

Worst bank ever we all need to do a civil suit. ******** from the main office in RI is the worst! Even their customer service, no help at all!