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Four Wheel Parts Wholesalers
- Auto Parts & Supplies
- Austin, TX
About this business
4 Wheel Parts is where you find your truck & Jeep accessory experts. We have everything you need to build your dream truck, Jeep, 4x4 or SUVs in-store today! Come in and let us show you what "Life is Better Off-Road" really means!
Location details
7930 Anderson Sq, Austin, TX, 78757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I just want my refund and Im not getting any straight answers on why I havent gotten one yet. The items have been delivered to the return address for almost a month with no feedback. I get that Ill lose out on 35% of my money even though I was recommended these items by a support member at Throtl upon inquiring on their fitment (Of course they didnt actually fit, hard ****** learned), but I need the money to get the right parts and for whatever reason, it isnt being paid out. All Im asking for is real communication and not s... read more
Business response:
Hey Frederick, We apologize for any inconvenience you may have had during this return. Looking into this, I see the last email message we have from you was about 3 weeks ago referencing a different order. We have not received any communication from your end about this return. For any return updates, please feel free to email returns@throtl.com for a response. We respond to all emails within 1 business day on average and are happy to help with any questions you may have. Thanks, James Beyers, Team Lead, Sales/CS, throtl In... read more
Worst website ever sold me a oil cooler for my 370z which was complete trash leaked oil every time. I tried to return this item because it was defective. They basically told me to take it with the manufacturer of the part. Dont buy from them save your time and money
Business response:
Hey Joshua, We are sorry to hear that this product may have been defective. As we are a third-party vendor, the manufacturer provides warranty for defects or any potential issues in workmanship. Our team is more than happy to assist in anyway possible, however with any product a warranty claim is needed to be submitted. Please feel free to let us know if you have any questions on this process, otherwise we highly recommend initiating the claim with the instructions our team has provided so that this can reach a resolution.... read more
Garbage a** website, first they overprice their items and second I put in a cancellation request for my order literally 2 minutes after ordering the item which was around 1:30am est. So they had plenty of time to cancel the order and refund my money but no, theyre so desperate for money they said oh its already shipped. Ridiculous theyre that money hungry, probably because they get s*** for sales. 0 stars and wouldnt recommend this website to anyone. Best to go ahead and get them off the market.
Business response:
Hi there, Cancellations on in-stock items are not guaranteed, unfortunately. We are very proud of our processing times as they are one of the fastest in the industry. There is a lot more that goes into processing and shipping these items than just a label, unfortunately, typically once an order is placed it is sent over to the warehouse immediately to be pulled/packed for shipment, once that happens it is unable to be halted. As you placed this order and requested it to be cancelled well outside of our business hours, thi... read more
Worst f****** customer service and delivery time Ive ever experienced. Asked for a refund 3 to 2 months prior of the delivery date. I was met with a 10% charging fee on my $300 part because it was a special order. Special order my f****** a** I waited for the part instead which it had said would deliver 2 months ago. Still cant get my refund still havent received my part. f*** buying stuff on the internet you guys ruined my life impression. S**** throtl and everyone working there. Go to h***
Business response:
Hey there, What you mentioned about this item would be correct. As you opted to special order it, that would secure your spot for it to ship as soon as possible. We provide estimates from the manufacturer on when they are expecting them to come available from production, however estimates are subject to change. You are more than welcome to cancel it, however our team has only received responses from you that include large amount of profanity and insults. You have been provided the details to submit a cancellation, please f... read more
All the 1 star reviews for this company is all true. I currently have a dispute with paypal and BBB against them for a full refund. Their customer service and their warehouse people do not communicate. I asked for the *** right after a purchase because it showed special order then it showed in stock but I still got an eta of an additional 2 weeks or longer. I requested to cancel because I already made a purchased somewhere else and they somehow got the part and sent it even though I requested to cancel. They can spout all th... read more
Business response:
Hi there, We highly advise confirming cancellation prior to placing an order elsewhere. As you opted to preorder this item, you secured this item to ship as soon as it came available. You advised us on June 17th at 4:00 that you purchased from another site, however per the tracking information, this was shipped earlier the same day at 2:01pm. Typically once it has come into stock and processed for shipment it is unable to be cancelled. Per your email chain as well, you acknowledge that this one updated to show in stock, a... read more
Back in Apr. 2022 I order an Weapons R coolant tank for my 04 350z. Come to find out this part doesn't fit if you have an aftermarket radiator (this is not stated anywhere on the site). After going back forth with the *********************** Team My return was approval. This process took a month and a half and over 20 emails to get this far. I was being passed around to at least 3 different reps at this time. end of May 2022...i send the part back to Throtl. 2 weeks later and many emails and a few other reps they "found" my ... read more
I ordered spyder headlights for my Tacoma and the lenses on the housing started melting slightly after 4 days. I told throtl and they said to send them back within 30 days. I had already sold my old headlights and asked could they send replacements and they told me no Id have to buy more from them and they later refund me. I did not like that offer so I bought from a different company and explained they would not be there in 30 days. Long story short after the 30 days they said to bad and now Im stuck with defective $400 hea... read more
Business response:
Hi there, The warranty claim was approved and you were sent an RMA to return these lights. You were advised that these expire in 30 days. We then heard from you more than a few months later, and well past the date of expiry, that you would like an extension. Unfortunately this request was denied by the manufacturer of these lights as the original RMA had expired. While we apologize for the inconvenience, we highly recommend customers reach out promptly if they are experiencing any difficulties in the return process. The ... read more
1.) I ordered a Spyder LED Reverse Light for my 2016 Mustang on 02/19/2022 where I received a confirmation email that same day Followed by A Portion of Your Order Needs to Come from the Manufacturer throtlI figured thats fine as its not the first time Ive ordered something for my Mustang that wasnt in stock.2.) Fast forward to 03/02/2022 I contacted them inquiring about my order status as it had not changed at all from Order Placed and I received this reply Thank you for reaching out, we've checked on the estimate provided f... read more
Business response:
Hi Logan, We have reached out to you via email now quite a few times with no response. I will provide a public explanation below. Unfortunately in cases of ordering an item stated to be preorder only, the timeframe to receive it is entirely dependent on it being restocked from the manufacturer, and finished in production. This status is stated prior to ordering so customers are informed that there is a timeframe, and these items are NOT in stock. The estimates you are provided are direct from the warehouses and manufactu... read more
Wasted my time!! I was in need of bushings for my vehicle and called a bushing manufacture, Energy Suspension. I spoke with their team, acquired part numbers and was told that I should call 4Wheel Parts who can submit the order. Once they suggested 4 Wheel Parts I thought "perfect, I already have an account with them" However, this experience has been LESS than acceptable as I've called 4Wheel Parts and gone through the exact same process of explaining what I am looking for, providing part numbers and being told that 'we h... read more
Frequently asked questions about Four Wheel Parts Wholesalers
How is Four Wheel Parts Wholesalers rated?
Four Wheel Parts Wholesalers has a 2.5 star rating with 101 reviews.
When is Four Wheel Parts Wholesalers open?
Four Wheel Parts Wholesalers is open now. It will close at 6:00 p.m.
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