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Folsom Lake Collision
- Body Shops
- Folsom, CA
About this business
Folsom Lake Toyota invites you to visit our car and truck dealership near Sacramento, CA. Our team members are standing by to provide you with some of the best deals near you on Toyota cars, trucks, SUVs and minivans, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Sacramento area's most trusted Toyota dealers. Folsom Lake Toyota le invita a visitar nuestro concesionario de autos nuevos y usados cerca de Sacramento, CA. Visitanos hoy para carros Toyota y trocas, camionetas y SUVs, as... read more
Location details
12747 Folsom Blvd, Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 10:00 p.m. | |
| Tue | 8:30 a.m. to 10:00 p.m. | |
| Wed | 8:30 a.m. to 10:00 p.m. | |
| Thu | 8:30 a.m. to 10:00 p.m. | |
| Fri | 8:30 a.m. to 10:00 p.m. | |
| Sat | 8:30 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
By far one of the worst experiences I have had at a Toyota service center. A simple oil change turned into 2.5 hours of waiting for our car to be serviced and the advisor never updating us even though we informed them that we were on a tight timeline. At the 2 hour mark I received a text from the Folsom Toyota center that there were a number of issues that needed to be addressed- that should have been highlighted no later than the one hour mark. When we asked where our car was, the cashiers directed us to the service advisor... read more
Rude! Rude! Rude! This was, by far, the worse car buying experience. We had a scheduled appointment to see two cars side by side. I was told that both cars are on the lot and ready for showing. When we arrived, Chad, the Sales Manager, immediately handed us off to another sales person. Only one of two cars was on the lot. The other car was never available to begin with. We did get the discount that we were promised and ended up buying the car but whole experience was very depressing and unpleasant. Horrible customer service ... read more
RecommendedPaul Barwick you are amazing. Thank you for your assistance.
Business response:
Thank you for your kind words for our staff, we appreciate it!
Went to get an oil change. Helped by Laura Torres, she was very helpful. I appreciated being helped by her because she cared about my vehicle needs and didn’t try to up sell me on anything that was not needed. I drive over an hour to get my vehicle serviced, and I do it because Folsom service takes care of me. Thanks again Laura for everything.
Business response:
Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Set in the lobby for an hour no one ever spoke to me walked away
Business response:
Thank you for your feedback about your recent visit. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? -Jeff Bear, General Manager, 916-355-1500 ext. 2524
Excellent service today by Mr Paul Barwich ! Oil change price went up I think to expensive.
Business response:
Thank you for your kind words for our staff, we appreciate it!
Very polite fair pricing very good service
Business response:
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
When I arrived my service advisor told me got my car took extra oil and he wasn't willing to honor my $29 oil change coupon from Toyota. I know I have a large SUV that takes more oil, usually it costs me $36 and I'm out. I was told "prices had gone up" I understand that dealerships lose money on oil changes buuuut not my problem. Well I guess it was today. My service tech told me my car took 8gal of oil so I stared at him for a minute until he finally corrected himself. My sequoia takes 7.5qts. When it was all said and done ... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeff Bear General Manager Folsom Lake Toyota 916-355-1500 ext.2524 jbear@folsomlaketoyota.com
Frequently asked questions about Folsom Lake Collision
How is Folsom Lake Collision rated?
Folsom Lake Collision has a 4.5 star rating with 846 reviews.
When is Folsom Lake Collision open?
Folsom Lake Collision is closed now. It will open tomorrow at 8:30 a.m.
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