Florida Blue

David N 

on BBB

10 months ago

I am writing to express my deep frustration and disappointment with the way my familys carespecifically my 6-month-old baby's carehas been compromised due to your contract dispute with **************. The fact that Broward Health is no longer covered under our plan is unacceptable, especially considering the complete lack of viable alternatives for critical pediatric services.Our infant needed a simple X-ray, something that should have been quick and straightforward at the hospital. Instead, we were forced to go through the ... read more

Todd C 

on BBB

a year ago

WORST CUSTOMER SERVICE EVER!!! Should NEVER take more than a few minutes to answer calls. Ive been on hold for 1 hour 45 minutes. Nothing says, I could care less about customers than this!!!! 

LT M 

on BBB

a year ago

So there are credits you can earn. A credit was accidentally applied to my bill and then removed. This was by their own admission. After that slip, even higher *** got their story straight to try and confuse and distort the issue instead of holding themselves accountable for their error.Fins someone else. 

Alex H 

on BBB

a year ago

Really bad customer service and very bad provider Stay away Get another insurance 

Misty H 

on BBB

a year ago

I have a heart condition that requires surgery. Blur Cross denied it the day of my surgery. It has been over a month and the insurance company keeps jerking the doctor's office and myself around. They were to do a peer to peer review and the insurance company has not called the doctor's office like they were scheduled to do. 

Melissa L 

on BBB

a year ago

BCBSFederal employee program has been TERRIBLE about a prior authorization claim that I have. No consumer can talk to anyone at BCBS about Prior Authorizations, only Caremark. And Caremark cannot talk to BCBS about them. I have been in a terrible loop for 5 months. Literally nobody can help me. 

Frank A 

on BBB

a year ago

Ive had Florida blue for almost a year now. Ive been to five pharmacies, three doctors and one hospital and none of them excepted the card or gave me any kind of a discount whatsoever. The government paid $9000 for my coverage for one year and gave me nothing in return. Florida blue owes the taxpayer $9000 effective immediately. I think the company that connected me with Florida blue is also liable for the debt. What a waste of taxpayer dollars. These people should be ashamed of themselves. 

Jessica R 

on BBB

a year ago

Wish I could give no stars worst company ever spoke to 4 reps all different story's paid 248 the end off August only to find out apparently I haven't been insured since the end of June can't get a problem resolved when everyone who works for them is on a different page so now I'm just screwed looking into lawyers monday 

Brad M 

on BBB

a year ago

You will have an easier time fighting whatever ailment you may have than dealing with this company. For myself, the cancer was easier than trying to schedule the many tests and appointments I needed. Many were blocked by them until going through their customer service. Their customer service agents cannot understand English and you cannot understand their "English". Even for an easy call, it will take at least 30 minutes of your life away overcoming the language barrier. They are an absolute nightmare of a company to be insu... read more